Fair Use Policy

Effective Date: 01/09/2023

Welcome to Success.ai (hereinafter referred to as "Success.ai," "we," "us," "our," or "the Company"). We are committed to maintaining a fair and equitable environment for all our users. This Fair Use Policy outlines the rules and guidelines for using our services, ensuring that all users have equal access while preventing misuse.

1. Purpose of this Fair Use Policy

The purpose of this Fair Use Policy is to ensure that all users have fair and equal access to our services, even if they have subscribed to unlimited plans, while preventing abuse or misuse. This Fair Use Policy is an integral part of our Terms of Use and governs your use of Success.ai.

2. Applicability of this Fair Use Policy

This Fair Use Policy applies to all users of Success.ai, including those subscribed to unlimited plans. By using our services, you automatically agree to comply with this Fair Use Policy.

3. Changes to this Fair Use Policy

We reserve the right to amend or modify this Fair Use Policy at any time. Any changes will be communicated to users. Your continued use of our services indicates your acceptance of the revised Fair Use Policy. If you disagree with the changes, you must discontinue using our services.

4. Fair Use of the Service

All users must make fair and reasonable use of our services, regardless of their subscription plan. Legitimate use for the intended purpose of our services is not considered a breach of this Fair Use Policy. We reserve the right to determine activities that may be deemed unreasonable use, including but not limited to:

  • Activities that interfere with other users' access or enjoyment of the Service.
  • Activities that cause significant congestion or disrupt our ability to provide the Service fairly.
  • Attempts to bypass or manipulate usage limitations or restrictions.
  • Use that is not genuinely needed for legitimate business purposes.
  • Abnormal or excessive use compared to the average usage by other users on similar plans.
  • Dissemination of restricted or disallowed content, including spam.
  • Resupplying, reselling, or sharing access to the Service without our written consent.

For example, excessive creation of mailboxes for spamming email recipients or abusing the unlimited email warm-up service constitutes abnormal or excessive use.

5. Monitoring Compliance with Fair Use Policy

We are not obligated to monitor user compliance with this Fair Use Policy, but we may take steps to detect and prevent unreasonable use or breaches. This may include applying usage control limits to specific features. If you believe misuse has occurred or wish to request the removal of usage limits for legitimate reasons, please contact us. We may consider removing usage limits on a case-by-case basis if deemed reasonable.

6. Breach of this Fair Use Policy

In the event of a breach of this Fair Use Policy, we may take remedial action, as permitted by law and our Terms. Actions may include providing a warning, suspending or limiting the Service, terminating the Agreement without a refund, implementing technical mechanisms to prevent breaches, reporting conduct to law enforcement, and seeking costs and expenses.

7. Feedback and Reporting Misuse

We encourage our users to provide feedback and report any suspected misuse of our services. Your input helps us maintain a fair and secure environment for all users. If you believe someone is violating this Fair Use Policy or engaging in abusive behavior, please contact us immediately.

8. Dispute Resolution

In the event of disputes related to the application of this Fair Use Policy, we are committed to resolving them promptly and fairly. If you have a dispute, please reach out to our support team, and we will work diligently to find a resolution that complies with this policy.

8. Non-Discrimination

We do not discriminate among our users based on subscription plans, usage patterns, or any other factors. All users are subject to this Fair Use Policy, and its rules apply equally to everyone.

9. Compliance with Applicable Laws

Users of Success.ai must adhere to all applicable laws, regulations, and industry standards while using our services. This includes but is not limited to laws related to data protection, privacy, and electronic communications.

10. Termination of Agreement

In cases of repeated or severe breaches of this Fair Use Policy, we reserve the right to terminate the Agreement between Success.ai and the user without offering a pro-rata refund of any fees paid in advance.

11. No Liability for Losses

Success.ai shall not be liable for any losses incurred as a result of actions taken in compliance with this Fair Use Policy. Users are responsible for their use of our services and must adhere to the guidelines outlined herein.

12. Contact Us

For further information about our Fair Use Policy or to communicate with us, please contact us at: support@success.ai

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