About Alan Resnick

What sets me apart is my unwavering commitment to never uttering "it's not my job" and continuously evaluating how I add value and contribute to the success of ...

Alan Resnick's Work History
Company

Senior IT EUC Project Manager / Customer Experience

S And P Global Ratings
Nov 2016 - Present
Strategic IT leader who has spearheaded key end-user computing projects, technical support initiatives, and crisis management. Recognized for expertly building strong customer relationships and advocating on their behalf, navigating cross-functional teams, and optimizing IT operations to significantly improve service delivery and customer satisfaction across global platforms. Skilled communicator, adept at translating technical concepts for all audience levels. Well-traveled and proficient at driving product enhancements and operational excellence through proactive stakeholder engagement and robust technical acumen.
Company

Lead IT Solutions Engineer

S And P Global
Apr 2010 - Nov 2016
Recruited by S&P Global Ratings as the Lead IT Solutions Engineer to manage the QA Team's technical operations and manage division-wide IT Change Management, strategically enhancing systems and processes which significantly improved efficiency and reduced risk. Built relationships across stakeholder communities, focusing on the integration of customer-focused solutions, ensuring high satisfaction levels and seamless support across various technical projects. • Built 14 global computer labs, introducing process improvements which boosted QA reliability by 62%. • Selected by VP managing Corporate Windows / Office migration to join team for pivotal customer facing role. • Navigated complex transitions implementing secure hardware and software standards to minimize impact.
Company

Information Technology Consultant / Business Owner

Acg Consulting
Aug 2004 - Oct 2009
Established a boutique IT consulting firm catering to small business and non-profit customers across multiple states, covering a diverse range of industries including legal, financial, and educational sectors. • Provided IT guidance and roadmaps aligned with business goals. Consolidated servers, reducing costs by 40%. • Managed projects from procurement to support, boosting efficiency by 25-30% through seamless adoption. • Recognized by Microsoft and featured in a case study for effective use of their newer products.
Company

Director Of Information Technology

Columbia University In The City Of New York
May 2003 - May 2004
Built and managed first organized service desk and technical support team structure, servicing 750 faculty and students across 3 on-campus graduate schools. • Created and oversaw implementation of official IT processes, procedures, and customer-focused SLA's. • Successfully negotiated major vendor software contracts, achieving average cost reduction of 52% annually. • Created weekly stakeholder meetings to enhance team building and address short-term escalations.
Company

Director Of Information Technology

Marvel Entertainment
Aug 2000 - Jul 2002
Managed enterprise IT staff and environment. Cultivated a customer focused approach, liaising with stakeholders to achieve IT goals. Created a purchasing process reducing technology costs by over 1M. • Introduced formal IT processes and cross training of staff which led to a 44% reduction in tickets • Architected design and oversaw build of new server room in relation to corporate offices move
Alan Resnick's Current Work Details
Alan Resnick's Location
location
West Palm Beach, Florida, United States
Alan Resnick's Expertise
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What sets me apart is my unwavering commitment to never uttering "it's not my job" and continuously evaluating how I add value and contribute to the success of the organization, colleagues, and customers. Whether through proper delegation, working alongside others, or direct action, I am dedicated to seeing every task through to successful completion. As a versatile End User Computing (EUC) professional, I thrive on helping people adapt to change, elevating customer success, and enhancing the customer experience by building cross-functional relationships to achieve IT goals. Presenting the benefits of upcoming changes early to stakeholders ensures their voices are heard, fostering a collaborative change process. This customer-centric approach helps gather necessary support to assess and mitigate the impact of changes, driving effective change management strategies that contribute to shared success and operational excellence. With extensive experience in technology management, overseeing large-scale project implementations that ensure seamless transitions and minimal disruption to daily operations, I excel in collaborating with teams and customers across AMER, EMEA, and APAC. Trusted by senior leadership as the go-to escalation point for resolving complex customer issues deemed insurmountable by others, am also frequently commended for my IT risk and change management oversight contributions.
star
Senior IT EUC TPM | Customer Experience | Customer Success | Change Management | Communications | Process Improvement | Risk Mitigation | Global IT Project Deployment and Operations
Alan Resnick's Current Industry
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S And P Global Ratings
Alan Resnick's Prior Industry
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Marvel Entertainment | Columbia University In The City Of New York | Acg Consulting | S And P Global | S And P Global Ratings
Alan Resnick's Education
Education

Brooklyn College

Brooklyn College Bachelor Of Science - Bs , Accounting
Education

City University of New York-Brooklyn College

City University of New York-Brooklyn College Bachelor Of Arts - Ba , Philosophy

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