
Alex Rossmann
• 12+ years of top tier customer service • Currently manage the Eastern United States training territory and execute... | Fort Collins, Colorado, United States
Alex Rossmann’s Emails ar****@ac****.com
Alex Rossmann’s Phone Numbers 1512342****
Social Media
Alex Rossmann’s Location Fort Collins, Colorado, United States
Alex Rossmann’s Expertise • 12+ years of top tier customer service • Currently manage the Eastern United States training territory and execute all training sessions from planning to delivery, including: o Class content development/creation o Creation of quarterly class schedule that is marketed to current and potential customers o Organize/arrange host sites/facilities for in-person training o Manage logistics of transporting physical equipment and reagents to and from host sites o Maintenance and inventory of training equipment • Transitioned entire training program to virtual offerings in 4 months o Reworked all classes to suit a virtual environment o Laid physical groundwork to allow lab exercises to be filmed broadcast on a virtual platform o Designed and tested filming setups and delivery methods o Remarketed team to offer nationwide training instead of state restricted training o Worked with state regulators to make sure our training satisfied stringent virtual requirements o Worked internally to create a training schedule for multiple instructors in a shared space • Liaison between customers, product managers, and engineering teams to support and improve existing products and software, and provide feedback for future product development and release • Saved employer estimated 300k annually through tracking and management of quality data • Internationally recognized as “best in class” technical support associate • Designed data collection system to record 24-hour email response time o 95% of emails responded to within 24 hrs • Software and Technical Skills: Microsoft Office, Welding (MIG, TIG, Oxy-Acetylene, Stick), Google Sketch Up (3-D modeling), GIS (Basic GIS skills using Arc Map), Prototype 3D printing • Activities to prove I'm human: Outdoor Enthusiast (biking, hiking, automotive racing), Mechanic and Gearhead, Sailing Club at Clemson University, Boy Scouts of America
Alex Rossmann’s Current Industry Accruent
Alex
Rossmann’s Prior Industry
Charleston Maritime Center
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Clemson University
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South Carolina Maritime Foundation
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Vestas
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Ott Hydromet
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Hach
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Accruent
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Work Experience

Accruent
Meridian Product Trainer
Fri Apr 01 2022 05:30:00 GMT+0530 (India Standard Time) — Present
Hach
Commercial Learning Facilitator
Tue Jan 01 2019 05:30:00 GMT+0530 (India Standard Time) — Fri Apr 01 2022 05:30:00 GMT+0530 (India Standard Time)
Ott Hydromet
Technical Advisor III Team Lead
Sat Apr 01 2017 05:30:00 GMT+0530 (India Standard Time) — Tue Jan 01 2019 05:30:00 GMT+0530 (India Standard Time)
Ott Hydromet
Technical Advisor II
Wed Oct 01 2014 05:30:00 GMT+0530 (India Standard Time) — Sat Apr 01 2017 05:30:00 GMT+0530 (India Standard Time)
Vestas
Production Worker
Tue Jul 01 2014 05:30:00 GMT+0530 (India Standard Time) — Wed Oct 01 2014 05:30:00 GMT+0530 (India Standard Time)
South Carolina Maritime Foundation
Chief Engineer
Sun Dec 01 2013 05:30:00 GMT+0530 (India Standard Time) — Sat Feb 01 2014 05:30:00 GMT+0530 (India Standard Time)
Clemson University
Shop Assistant and Work Study
Sun Aug 01 2010 05:30:00 GMT+0530 (India Standard Time) — Wed May 01 2013 05:30:00 GMT+0530 (India Standard Time)
Charleston Maritime Center
Deck and Event Hand
Fri May 01 2009 05:30:00 GMT+0530 (India Standard Time) — Sun Dec 01 2013 05:30:00 GMT+0530 (India Standard Time)