Amit Sood

Amit Sood

22 years of professional experience in Customer Success & Service Delivery, Process Excellence, Product Development, People Leadership & ... | Seattle, Seattle, United States

Amit Sood Email Addresses

as****@ci****.com Work Email
as****@ci****.com Personal Email
am****@ci****.com Personal Email

Amit Sood Phone Numbers

1410691**** Phone number
Amit Sood Work History
Ciena
Director - Professional Services & Software Consultancy
1 September 2020 — Present
Ciena
Customer Success Leader
1 June 2017 — 1 September 2020
Ericsson
Leader - Product Development, BSS R&D
1 December 2014 — 1 June 2017
Ciena
Senior Manager, Product Development / Continuous Integration
1 December 2006 — 1 November 2014
Wipro Technologies
Sr. Project Engineer
1 May 2004 — 1 August 2006
Fibcom
Executive Engineer (Product Management)
1 September 2002 — 1 December 2003
See more
Amit Sood Current Work Details
Amit Sood's Location
Seattle, Seattle, United States
Amit Sood's Expertise
  • 22 years of professional experience in Customer Success & Service Delivery, Process Excellence, Product Development, People Leadership & Automation in Telecom domain. • Enabling technology​ to meet the customer services to ease out customer's operations and reduce costs via automation/self services/proactive measures for a rich Customer Experience. • Experienced in all product development life-cycle roles: Systems Engineering, SW Development, Integration, System Verification, Project Management & Deployment. • Good experience in planning Technical oversight, tools strategy/usage/adoption, driving Change/Improvements to ensure technical quality of the product. • Have good experience of Project & People Management, Competence Management, Strategic Resource Planning, SDLC, STLC, Customer Response, Product Integration / Deployment / Delivery & Post Delivery activities. • Experience in implementing Automated Continuous Integration Test model in different phases of Product development. • Have a strong Business Acumen to understand Business requirements, Functional requirements and Technical requirements to come up with a holistic solution.
  • Director - Professional Services & Consulting | Service Delivery Leader (India)
Amit Sood's Current Industry
Ciena
Amit Sood's Prior Industry
Fibcom | Wipro Technologies | Ciena | Ericsson

Amit Sood Education

College Logo
Camden County College
Camden County College Associate's degree, Business Administration and Management, General

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FAQ About Amit Sood

  • Amit Sood is located at Seattle, Seattle, United States

  • Amit Sood is a 22 years of professional experience in Customer Success & Service Delivery, Process Excellence, Product Development, People Leadership & Automation in Telecom domain. • Enabling technology​ to meet the customer services to ease out customer's operations and reduce costs via automation/self services/proactive measures for a rich Customer Experience. • Experienced in all product development life-cycle roles: Systems Engineering, SW Development, Integration, System Verification, Project Management & Deployment. • Good experience in planning Technical oversight, tools strategy/usage/adoption, driving Change/Improvements to ensure technical quality of the product. • Have good experience of Project & People Management, Competence Management, Strategic Resource Planning, SDLC, STLC, Customer Response, Product Integration / Deployment / Delivery & Post Delivery activities. • Experience in implementing Automated Continuous Integration Test model in different phases of Product development. • Have a strong Business Acumen to understand Business requirements, Functional requirements and Technical requirements to come up with a holistic solution. Ciena

  • Amit Sood currently works in the Ciena

  • Amit Sood specializes in 22 years of professional experience in Customer Success & Service Delivery, Process Excellence, Product Development, People Leadership & Automation in Telecom domain. • Enabling technology​ to meet the customer services to ease out customer's operations and reduce costs via automation/self services/proactive measures for a rich Customer Experience. • Experienced in all product development life-cycle roles: Systems Engineering, SW Development, Integration, System Verification, Project Management & Deployment. • Good experience in planning Technical oversight, tools strategy/usage/adoption, driving Change/Improvements to ensure technical quality of the product. • Have good experience of Project & People Management, Competence Management, Strategic Resource Planning, SDLC, STLC, Customer Response, Product Integration / Deployment / Delivery & Post Delivery activities. • Experience in implementing Automated Continuous Integration Test model in different phases of Product development. • Have a strong Business Acumen to understand Business requirements, Functional requirements and Technical requirements to come up with a holistic solution.

  • Amit Sood speaks the following languages: No languages available.

  • Amit Sood has prior experience in the following industries: Ciena , Ericsson , Ciena , Wipro Technologies , Fibcom

  • Amit Sood has the following professional experience: Ciena , Ciena , Ericsson , Ciena , Wipro Technologies , Fibcom .

  • You can view Amit Sood’s LinkedIn profile at LinkedIn URL.

  • Amit Sood’s work email addresses are [email protected] .

  • Amit Sood works at Ciena