•Assisting with provider contract and credentialing status, Provider Education, Credentialing requirements by specialty, as well as being the first point of contact in high profile issues with our MTF and Provider hotline. •Liaison between UHCMV and UHN/UBH for new providers •Claims issue resolution, Data Entry error resolution, Demographic Updates, Contract Load Error resolution •Provider affiliation and certification verification •First point of contact for potential providers looking to join the network or become certified. •Work across division with multi level employees in order to bring a close to high level escalations regarding provider relations as well as access to care issues for beneficiaries.

Daily face to face customer interaction Problem Resolution Book keeping Account Management Cash Handling Product Reccomendations Life Coaching on important issues such as domestic violence, career paths & personal achievement goals

During my time at Regis, I Supervised and created goals for new and tenured employees and organized monthly meetings to address metrics that were achieved and also those that needed improvement. I was able to use empathetic approaches in order to assist my employees in being able to meet their goals. I conducted personal coaching sessions with my staff to assist in their company and personal growth. I was also afforded the opportunity to work with multi-level executives to discuss company and employee development on division-wide scale.

As a customer service representative for JcPenney, I was able to build long lasting relationships with my coworkers as well as my superiors. I was awarded multiple times for my innovative marketing and customer sales techniques. I made my voice known to our department leader as well as our store manager when it came to new ideas on how to build the business while still remaining fair to the employees of the company.