- Trained on multiple queues: General Team VWR, US Select, Supervisor Escalations, Standing Orders - Accepted into RISE Program 03/2023, became part of the Network Services team. - Respond to customer inquiries, concerns, and requests through various communication channels, including phone and email, providing timely and accurate information and assistance. - Effectively process customer orders within defined timelines, ensuring accuracy in order entry, pricing, product availability, and delivery scheduling while adhering to company policies and procedures. - Investigate and resolve customer issues related to orders, deliveries, billing, product inquiries, and service complaints, demonstrating a proactive and customer-centric approach to achieve satisfactory resolutions. - Maintain accurate and detailed records of customer interactions, order status, and issue resolution activities using CRM, Salesforce and SAP, and generate reports as necessary to support operational effectiveness and customer service performance tracking. - Collaborate with internal teams, including sales, logistics, and product specialists, to coordinate customer requests, resolve issues, and ensure seamless communication and alignment in delivering customer solutions. - Contribute to process improvement initiatives by identifying opportunities to streamline workflows, enhance customer experiences, and improve operational efficiency within the customer service function. - Cultivate and maintain strong customer relationships fostering trust, loyalty, and satisfaction. - Assisted conducting extensive research to identify discrepancies, anomalies, and potential areas of financial recovery, collaborating with cross-functional teams to gather relevant information and evidence. Over 4 million was recovered. - Project Managment of ongoing initiative focused on the recovery of over 1 million through the comprehensive audit of open lines for various services.

- Receive incoming shipments of merchandise, unloading trucks and containers, and accurately verifying the quantity and condition of products against shipping documents and purchase orders. - Inspect received items for damage, discrepancies, or non-conformity with specifications, following established quality control procedures and reporting any issues to the appropriate personnel. - Record accurate information related to received shipments, including product details, quantities, and any discrepancies, utilizing computer-based systems or paperwork as per company protocols. - Collaborate with team members and other departments to communicate receiving-related information, address discrepancies, and coordinate any necessary adjustments or follow-up actions.