Available
Verified contact
About Brent Irmak
During my career with HPE Software-as-a-Service (SaaS) and Mercury Interactive that spanned over a decade, I have worked in several roles that have ranged from ...
Brent Irmak's Work History
Lead Product Services Engineer
Hewlett Packard Enterprise
Mar 2014 - Present
As part of the HPE SaaS Application Performance Management Team:
• Provided top-tier support to strategic BSM, BSM Anywhere and AppPulse Active customers
• Planned/managed internal projects for monitors that were impacted by various product upgrades
• Helped R&D by developing script level solutions to compensate for missing product functionality
• Acted as a technical resource for pre-sales team to help build robust monitoring demos
• Developed customer facing webinars and presentations to advocate monitoring best practices
• Coordinated technical sharing sessions to facilitate collaboration and knowledge sharing
• Compiled customer and engineer-specific metrics to help improve daily operations
Senior Product Services Engineer
Hp
Feb 2007 - Mar 2014
• Developed various monitoring solutions using VuGen and UFT/QTP products
• Acted as an escalation point for complex scripting and investigative requests owned by team
• Documented best practices for the most commonly used LoadRunner protocols
• Participated in case studies for new and potential customers where the emphasis was demonstrating immediate business value in the product/service provided
• Built automated solutions for Tier 1/Tier 2 teams to reduce cost and optimize internal operations
• Restructured team’s KB, became its administrator and interface to the rest of the organization
• Worked closely with R&D teams to address product related issues for high visibility accounts
Application Engineer
Mercury Interactive
Sep 2005 - Feb 2007
As part of the Mercury Managed Services Team:
• Created, maintained and analyzed LoadRunner and QTP scripts for 150+ customers
• Assisted customers in identifying problems with their applications, network and infrastructure by analyzing data generated by scripts and conducting real-time tests
• Acted as a LoadRunner/QTP scripting advisor for customers and Technical Account Managers
• Provided internal and external customers with strategies and best practices for their diverse monitoring needs which covered 15+ protocols
• Took product and monitoring related escalations from Tier 1 and drove them to completion
Operations Support Engineer
Mercury Interactive
May 2002 - Sep 2005
• Provided first level triage support to Mercury Managed Services (MMS) customers via phone, email and a web based CRM in a Network Operations Center (NOC) environment
• Demonstrated product knowledge and troubleshooting skills on a variety of support tickets that ranged from product ‘how-to’ questions to ‘data analysis’ of metrics obtained by Mercury software
• Proactively discovered system and application level issues with the hosted service/platform and worked closely with Tier2/Tier 3 engineers to address them
• Participated in the testing and documentation of new product/version releases
Brent Irmak's Current Work Details
Brent Irmak's Location
3770 Flora Vista AvenueApartment 107, Santa Clara, United States
Brent Irmak's Expertise
During my career with HPE Software-as-a-Service (SaaS) and Mercury Interactive that spanned over a decade, I have worked in several roles that have ranged from Tier 1 customer support in the Service Operations Center to team lead in Tier 2 where customer 24x7 monitoring needs were addressed by designing automated solutions using the HP LoadRunner, HP UFT/QTP and HP Business Service Management products which are a part of the APM (Application Performance Monitoring and Management) suite.
I have a strong passion for customer satisfaction and quality in all facets of the SaaS business while continuously taking measures to improve internal operations to improve the effectiveness of the service offering. Also, as technology is evolving at a vary fast pace, I am very interested in expanding my software QA and automation knowledge to effectively use such skills as needed.
Lead Product Services Engineer at Hewlett Packard Enterprise
Brent Irmak's Current Industry
Hewlett Packard Enterprise
Brent Irmak's Prior Industry
Mercury Interactive | Hp | Hewlett Packard Enterprise
Brent Irmak's Education
San Jose State University
San Jose State University Master's Degree , Software Systems Engineering
San Jose State University
San Jose State University Bachelors , Computer Engineering
Not the Brent Irmak you were looking for?
Find personal and work emails for over 250M professionals.
Brent Irmak Email Addresses
br****@hp****.com
Work Email
br****@hp****.com
Personal Email
Brent Irmak
Phone Number
Not available
Phone number
People you may be interested in
Robert Owens
--
Anthony Tompkins
Elementary School Teacher at Prince William County Public Schools
Kolton Stemper
Co-Founder
Joao Silvestre
No title available
Rezaul Hossain Morshed
Systems Engineer at Flora Limited
Mercedes Fung
Accounting Manager at cosnova GmbH
Scott Evans
Vulnerability Management
Jecara Rivera
Energizing Others to Unleash Their Unstoppable Success!
