The position of Technical Training Manager serves as a centralized position for 16 Non-Microsoft Technical Instructors spanning the 5Point Enterprises network of centers across 10 states (Colorado, Kansas, Kentucky, Louisiana, Mississippi, New Mexico, Oklahoma, Ohio, South Dakota, and Texas). My duties include ensuring the highest levels of teaching quality are consistently maintained in the classroom, coaching current instructors to boost their classroom performance if it falls below minimum standards, working with the Operations Team in setting Instructor Development plans to match individual interests and business needs, representing the needs of Technical Instructors when speaking with Senior Management, grooming current instructors to move into new areas of technical training, searching for new talent to bring into our classrooms, ensuring that all corporate policies are adhered to, looking for new training content for potential addition to our platform, and working with our center Sales Teams to facilitate sales and to internally train them on our current product lines. The Non-Microsoft Technical specialty areas my team covers are Apple, AppSense, Cisco, CISSP, Citrix, CompTIA, EC-Council Certified Ethical Hacker and Computer Hacking Forensics Investigator, ITIL, Java Programming, Project Management and PMP certification, and VMWare.

The position of Applications Training Manager serves as a centralized position for 36 Applications Instructors spanning the 5Point Enterprises network of centers across 10 states (Colorado, Kansas, Kentucky, Louisiana, Mississippi, New Mexico, Oklahoma, Ohio, South Dakota, and Texas). My duties include ensuring the highest levels of teaching quality are consistently maintained in the classroom, coaching current instructors to boost their classroom performance if it falls below minimum standards, working with the Operations Team in setting Instructor Development plans to match individual interests and business needs, representing the needs of Applications Instructors when speaking with Senior Management, grooming current instructors to move into Technical training, searching for new talent to bring into our classrooms, ensuring that all corporate policies are adhered to, looking for new training content for potential addition to our platform, and working with our center Sales Teams to facilitate sales and to internally train them on our current product lines.

As Training Manager, I ensured that instructors met minimum standards, trained new incoming instructors on the New Horizons model of training, coached existing instructors on ways to improve their teaching style, worked with the Sales Team to help construct training solutions that met the needs of their clients, establish individual instructor development plans to ensure that instructors were prepared for the latest technology and to meet the needs of business. As Operations Manager, I built the center training schedule on a yearly basis, made sure instructors were given adequate prep time for new course materials, worked with the Sales Team to open training days for onsite or dedicated training, made sure that classes were delivered with a minimum level of profitability and fine-tuned the schedule if there were too many or too few training days for a given level of profitability. In addition to maintaining the training schedule, I also worked as a part of our testing center as an administrator, ensuring that testing provider policies were strictly adhered to by testers in our facility.

Principal Applications Instructor with specialties in Microsoft Office products, HTML, CSS, and JavaScript coding, Macromedia/Adobe Creative Suite Products (Photoshop, Illustrator, InDesign, Flash, Dreamweaver, FrameMaker, and Acrobat). Taught in a traditional instructor-led environment in our facility or at onsite locations in the Greater Dayton and Cincinnati area.