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Client Practice Management - Partner with VPFC in implementing a structured client contact strategy and promotes annual guidance review - Implements structured client contact strategy such as local market development through strategic targeted mailings in partnership with the FC - Manages inbound calls and emails generated by a book of clients and takes responsibility for proactive outreach to clients - Conducts basic guidance preparation discussions with clients that support the overall strategies developed for the client by the Financial Consultant - Sets up targeted appointments to address client needs related to products and services. Responsible for basic sales interactions including customer facing conversations to help advance the sales cycle Business Development -Conducts basic prospecting and/or sales communication with clients in the VPFC's book and potential new business at the discretion of the VPFC - Identifies opportunities and generates lead referrals to VPFC's for guidance, asset consolidation and/or HNW product development and other more sophisticated product offerings - Develops more segmented marketing initiatives with the VPFC to target client base or potential client base and develops tracking metrics - Helps with pre and post guidance appointments; make outbound call s to understand what the client wants to talk about and follows up on post appointments to schedule the next meeting - Follows up on seminar activities; sets up next appointments with seminar attendees. May provide sales guidance and investment planning support Call Management, Service and Operations - Manage client needs regarding service, trading, problem resolution and processing issues. Manages and responds to inbound client inquiries in partnership with centralized PCG phones - Coordinates call management for complex service issues with PCG for the VPFC

- Deliver a high level of service to high net worth individuals - Responsible for managing client needs regarding service, trading, and issue resolution - Prepare reports for client meetings - Manage inbound calls and emails generated from existing book of business and prospects - Place trades in the equity market, as well as mutual fund trades

• Serve as primary operational and administrative contact for clients, face to face and via telephone • Initiate and manage new account opening and ongoing account monitoring processes • Initiate and monitor transfers, including deposits, check requests, wire requests • Provide daily client service, including but not limited to, trading, required minimum distributions, address changes, reorganizations • Responsible for incoming customer orders from clients and execute trades in the equity, mutual fund, fixed income, ETF’s, and option markets • Performed 20+ trades/transactions on a daily basis. • Manage client relationships, including some high net worth clients > 250k • Completed daily operational reports, such as, margin concentration, called options, covered call requirements, new accounts deposits