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As a Business Account Executive with Verizon I strive to better understand business needs while uncovering how Verizon can partner with companies to provide solutions that will increase their revenue, decrease their expenses and positively impact their business. I currently specialize in healthcare, insurance, education, finance, government, hospitality, legal, media, pharmaceutical, public safety, retail, real estate, transportation, utilities, (internet of things) and M2M (machine to machine). I utilize sales expertise while providing customer service and nurturing relationships to show our customers the benefit of partnering with Verizon. This is done by taking a consultative approach to each unique business opportunity and fully understanding what Verizon solution will help the customer achieve their goal(s). I appreciate the opportunity to learn about new prospects and their business needs as well as work with current customers to uncover new ideas; while aiming to educate and excite them about Verizon's innovative solutions. Core competencies: -Customer Experience/Satisfaction -Sales systems and processes -Sales revenue and development -Relationship management and customer service -Business Development -Forecasting -Leadership development -Team building -Facilitating cohesion between cross functional teams -Coaching

-Responsible for driving team members to achieve all key performance objectives in the store Responsible for financial, budget, and sales reporting. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. -Develop, train, and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and accountability. Assess individual and team performance and initiate developmental plans to narrow competency gaps. -Identify and implement customer retention tools for retail store. Ensure that guests and prospective guests are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. -Manage inventory in compliance with company standards to include budgeting, forecasting, and analyzing inventory turns. Ensure compliance with physical control standards. -Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. -Coach and train representatives to generate new Business deals through prospecting, cold calling, networking and generating leads and referrals. Help them to identify businesses needs and utilize solution-based selling techniques to fully demonstrate wireless solutions with regards to price plans, data, other enhanced services, handsets and accessories.

- Lead and develop small business opportunities within store - Responsible for in store business training and development of sales representatives

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- 2011 Career Builder Program - Subject-matter expert (SME) for Accessory take rate (ATR) - Averaged 170% to GA Quota in 2010

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