Key Achievements: • Collaborated and negotiated with private mortgage bankers, loan coordinators, and sales management to build customer satisfaction, meet corporate objectives, and fortify B2B relationships. • Reviewed four to eight investor package reviews daily and maintained a 24-hour turnaround. • Experienced in analyzing income, credit, assets, appraisal report, title report etc.

Skills: • Strong in analyzing bank statements. Experience with Non-QM programs, guidelines, and underwriting standards. Key Achievements: • Recognized as the Top 10% Producer on non-QM programs and portfolio business resulting from detailed data mining, strategic alternative income verification methods, and high-quality compliance reviews of state and federals laws. • Sustained a loan authority of 2.5M+ on intricate conforming, non-conforming, and jumbo loan applications, including multiple pack submissions for high-income clients refinancing or purchasing more than two properties per transaction. • Developed weekly and monthly reporting on privacy sweeps required by compliance and sales identifying information security and data breaches following corporate cybersecurity policies. • Spearheaded training programs and developed training materials for a “Penalty Box” program mandated to approximately 30+ underperforming underwriters through monthly summits and increasing staff performance within three months.

Key Achievements: • Recognized as Top 5% telesales representative on the Countrywide Home Loans through lead generations offering first and second mortgage programs to new and existing customers. • Promoted to Telesales Supervisor of 20+ employees supporting Countrywide and BankOne (now merged with JP Morgan Chase) clients while setting weekly and monthly sales targets and handling escalated customer issues. • Cultivated successful sales teams through corporate and personalized coaching to promote persuasive sales techniques delivering superior department productivity and individual performance reviews. • Monitored and quality scored 40 outbound weekly call reviews raising customer service interactions and selling talents; conducted deep coaching during onboarding and maintenance for existing representatives to uphold 100% quality ratings.