I was promoted to Lead Technical Consultant for consistently earning positive customer satisfaction surveys. I managed a team of Technical Consultants to ensure quality consumer engagement and phone repairs. I was responsible for communicating and optimizing performance metrics for the team. I led training on both technical repair of devices and excellent customer experiences, guiding technicians through procedural modules.

I was a technician tasked with the repair of mobile devices. Duties included the repair of hardware, software and the replacement of devices. I also assisted customers with filing claims on their mobile devices.

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