Established a business focused on service and repair of Personal Computers. Primary services are hardware/software diagnostic and repair, data backup, virus /spyware removal, networking services for consumers and small business. www.yourdesktopshop.com. Proficient in DESKTOP and LAPTOP repair, replacement of parts, disassembly and reassembly Proficient maneuvering through the WINDOWS Registry, and repairing entries as needed to correct virus and spyware damage or other Registry issues, including hives. Designed and implemented proven processes for virus and spyware removal on the following platforms: WINDOWS 7, Windows XP, WINDOWS VISTA, WINDOWS 98/ME Created data recovery processes for hard drives on WINDOWS platforms Perform one-on-one training with consumers, and business contacts as needed for WINDOWS, EMAIL, OUTLOOK, QUICKBOOKS, and Basic Networking Overview Managed vendor contracts and relationships for WEBROOT, SYMANTEC, Microsoft, PCTOOLS Managed Finances for the business, using the QUICKBOOKS Product (2006 & 2009) In 4 years, built the customer base for Desktop Shop Inc from the ground up to over 800 Manage 2 part-time employees, payroll, accounts receivable/accounts payable, inventory, retail space in Worcester. On-call technician for STAPLES EASYTECH

Managed 6 Systems Programmers with responsibility for the following system software platforms: z/OS, z/VM, VSE/ESA, SNA/TCPIP Connectivity, DB2, CICS and 3rd Party Vendor Products on IBM z/Server Hardware. Management responsibilities include hiring for positions within the Systems Programming and Workstation Services group and Annual Performance Reviews for staff. Other duties include education and conference planning, individual project assignments, and career planning for team members. Responsible for software budget planning, forecasting and ongoing analysis throughout the fiscal year. Maintain vendor relationships with IBM, COMPUWARE, Computer Associates, LRS, SAS, Candle Corporation. Oversee contract renewal dates and terms to ensure compliance. Monitor annual maintenance fees are processed or accrued as appropriate. Responsible for local office PC technicians, first level PC support calls, day to day data center issues, and asset management. (Local contact for UPS, cooling and electrical maintenance) Assisted in planning and relocation of Geac’s Westborough, MA facility to Southborough, MA. Coordinated onsite vendors, Data-Center build-out, and onsite support for the weekend of the office move (2000) Engaged product support and development groups in quarterly forums, to discuss the impact of planned software maintenance and upgrades. Forums were effective in implementing smoother upgrades and improving communication between departments.

Configure and support Corporate Wide Area Network. Support included problem isolation and resolution on Network hardware. Offer technical assistance to users pertaining to network performance and response time issues. Continued to provide systems programming support for SNA Services, VTAM, NCP,TCPIP, NETVIEW, CL/SUPERSESSION on OS/390, VSE/ESA and VM/ESA. Install IBM software and maintenance as needed. Research and resolve connectivity and performance problems as reported. Provided 24X7 on-call support Data Center Relocation (Management Resource) (DBS to Geac; 1998).

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