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About Diego Klajner
I am a dynamic and results-oriented Product Management Leader with a careerlong track record of delivering, achieving, and exceeding goals. I thrive in collabor...
Diego Klajner's Work History
Independent Advisor & Consultant
Self Employed
Mar 2024 - Present
No description available.
Director of Product Management - AI Experiences
Avaya
Oct 2023 - Feb 2024
No description available.
Director of Product Management, Avaya CCaaS
Avaya
Mar 2021 - Sep 2023
No description available.
Sr. Product Manager
Avaya
Oct 2018 - Feb 2021
Avaya’s Self Service and Automation Contact Center Global Portfolio Leader:
• Portfolio lifecycle management
• Private and Public Cloud portfolio conversion with Software-as-a-Service strategy adoption
• 70M/year portfolio with 26% YoY revenue increase
Sr. Product Manager
Avaya
Feb 2013 - Oct 2018
Avaya’s Emerging Products & Technology Global Portfolio Leader:
• Development and Incubation of new Avaya Products
• Strategic Alignment with Global Theaters’ Leaders for Product Readiness and Adoption
• Increased portfolio revenue from 40M/year to 60M/year with average 20% YoY growth
Professional Services Offer Manager
Avaya
Jul 2009 - Mar 2013
Responsible for end-to-end ownership of Avaya’s Professional Services Contact Center offers:
• Delivered 120M in professional services revenue to the Contact Center business unit through sustained and increased service attached rates
• Simplified the selling of professional services by reducing offer complexity by 88%
• Accelerated quoting turnaround by 95%
• Reduced administrative time and complexity associated with the professional services quoting process by 90%
Business Development Manager
Firstsource Solutions
Oct 2007 - Jul 2009
Started new business development area for the South American Region. Identified and developed business opportunities in the local market for the BPO industry within the Telecommunications and Financial Verticals. Prepared presentations, pricing and proposals for participating of public and private bids. Served as local liaison for other sales teams located outside Argentina in order to provide costing support regarding manpower, OPEX and CAPEX needed for each particular opportunity.
Manager Centralized Disconnect Team
Verizon Business
Jun 2004 - Sep 2007
• Managed a team of 30 people responsible for on time circuit disconnections for the US Corporate Customer base
• Successfully transitioned provisioning operations from the US to Argentina
• Increased service delivery on-time performance to 98%
Network Administrator and Online Media Manager
Editorial Perfil
Apr 1998 - Sep 2003
• Managed expansion of traditional paper publications into web presence
• Managed LAN & WAN network infrastructure
• Administered Data Center servers and operating systems
Network Administrator
Citibank
Apr 1995 - Apr 1998
• Managed LAN & WAN network infrastructure
• Administered Data Center servers and operating systems
• Provided Tier II technical support
Diego Klajner's Current Work Details
Diego Klajner's Location
West Palm Beach, Florida, United States
Diego Klajner's Expertise
I am a dynamic and results-oriented Product Management Leader with a careerlong track record of delivering, achieving, and exceeding goals. I thrive in collaborative and challenging environments, inspiring and leading others by example.
Passionate about creating better solutions for both internal and external stakeholders, I specialize in accelerating go-to-market strategies, simplifying adoption processes, increasing productivity, facilitating adaptability, and delivering tangible cost savings and bottom-line improvements. My focus on revenue acceleration underscores my commitment to driving sustainable growth and success for organizations.
Combining strategic vision with hands-on execution, I leverage my deep expertise to identify opportunities, develop innovative solutions, and drive impactful outcomes. Whether optimizing operational efficiencies, fostering cross-functional collaboration, or implementing transformative initiatives, I am dedicated to delivering measurable results that drive organizational success.
I specialize in building strong teams by leveraging each person’s unique skills and capabilities to their maximum potential.
Product Management Leader | Customer Experience | Digital Transformation | SaaS | Generative AI | Mentor | Innovator | Public Speaker
Diego Klajner's Current Industry
Self Employed
Diego Klajner's Prior Industry
Citibank | Editorial Perfil | Verizon Business | Firstsource Solutions | Avaya | Self Employed
Diego Klajner's Education
Florida Atlantic University
Florida Atlantic University Leadership Boot Camp
Uade business School
Uade business School Master Of Business Administration (M.B.A.)
UADE
UADE , Strategic Oratory
Universidad Católica de Salta
Universidad Católica de Salta Bachelor's Degree , Information Technology
Colegio Guadalupe
Colegio Guadalupe High School
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