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Spearheaded the successful implementation of local-government owned SAAS in over 20 different jurisdictions (County or Parish governments). Travelled to or remotely hosted presentations and meetings with local government staff to successfully complete each phase of the implementation process (discovery, development, testing, training, go-live). Worked directly under the CTO to provide timelines for each software implementation . Actively listened to customers' requests, confirming full understanding before addressing concerns and preparing improvements. Demonstrated product use and necessity in conferences across the United States. Provided support after successful implementation to ensure customers are aware of updates and fully utilizing the product to the peak of their contract. Prepared and published RFP's to initiate bids and promote new business. Documented all changes and communication history in internal CRM system Prepared reports and detailed analysis for audits and client- required documentation . Identified issues with software, analyzed information and provided solutions to problems for both internal processes and production. Prepared deliverables to customer within specific time frames. Led a sub-team of 5 developers to successfully resolve problems or make enhancements to products, reports and custom community support for each client. Used coordination and planning skills to achieve results according to schedule; successfully met deadlines or provided business justification for extending the deadline. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a compliant and safe working environment. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Managed team of 20 employees, overseeing hiring , training, and professional growth of each individual.