About Eric Delore

Technical Writer Quickly develop strong relationships with developers, adapting to their working styles. Advocate fiercely for customers, improving documentati...

Eric Delore's Work History
Company

Principal Knowledge and Content Advisor

Appfaktors
Apr 2024 - Present
No description available.
Company

Principal Technical Writer

Mobileironivanti
Jun 2013 - Jul 2023
Produce technical documentation for Unified Endpoint Management (UEM) applications and software, including installation, configuration, administration, user, and API guides, online help, and release notes. Mentor and lead writers. Lead major team initiatives and see through to completion. Work directly with customers to resolve API issues. Curate OpenAPI specifications for our public APIs and build them into an API monetization portal, with accompanying API documentation. Ivanti acquired MobileIron in 2020.
Company

Vice President of Knowledge Services (periodic freelance engagement)

Rightitnow
Jan 2011 - Present
Responsible for all technical documentation, training, trade show, corporate identity, and promotional materials, providing a unified look and feel across all areas and artifacts. Successfully seamlessly executed corporate identity change across all areas. Produce major and ongoing technical documentation and training updates in pace with frequent product releases in an agile environment.
Company

Technical Publications Manager

Newscale
Nov 2004 - Oct 2010
Responsible for all technical documentation at newScale. Define templates, doc sets, and release offerings. Hire and supervise writers. Draft and publish online help, installation guides, programming reference guides, and release notes. Cisco acquired newScale in 2011.
Company

Freelance Technical Writer

Various Companies
Jan 2000 - Present
Write API, user, and reference guides, release notes, and online help. Publish and maintain documentation on client portals. Clients include Microsoft, Nayamode, Electriq Power, MobileIron, RightITnow, Bracket Computing, Washio, Sabre, Intel/Mashery, Alcatel-Lucent, Billboard, CBS Interactive (Formerly CNET), CVS Caremark, Jigsaw, LOVEFiLM, Channel 4 (UK), Reuters, Shopping.com, NAVTEQ, Rovi Corporation (TV Guide), CityGrid Media, Expedia, Yellow Pages Group, and many startups. Quickly develop strong relationships with developers, adapting to their working styles. Learn new technology swiftly. Hardy; require little care and feeding from project manager. Seamlessly produce and deliver multiple deliverables concurrently.
Company

Director of Technical Publications

Commerce One
Aug 1997 - Sep 2004
Responsible for all Commerce One technical documentation, including overall vision, processes, templates, hiring, and training. Documentation included API Guides, Installation and Configuration Guides, Online Help, User Guides, and Developer Guides. Managed staff of up to 32 writers and documentation managers distributed across three locations. Delivered documentation to the intranet, extranet, and on productized documentation CDs. Reduced documentation costs by implementing single-source solution using Framemaker and WebWorks Publisher to generate online-help and PDF.
Company

Technical Publications Manager

Ingresaskcomputer Associates
Mar 1989 - Jun 1997
Managed an international writing staff of up to 15 writers that delivered Ingres product line documentation in printed and on-line format (approximately 100 titles). Subject matter included relational database server installation and administration, internet database applications, forms-based and graphical database client tools, networking, distributed database processing, database replication, SQL, and programming languages.
Company

Project Leader/Editor/Senior Writer

Blue Chip Courseware
Nov 1987 - Feb 1989
Defined product features, course formats, and agendas; wrote desktop publishing courseware and user guides. Titles include Xerox Page Layout and Design Workshop and Wordflair. Edited Sybex's Mastering Ventura. Supervised bug testers. Bug tested and maintained bug lists.
Company

Senior Technical Writer

Pinpoint Publishing
Oct 1985 - Oct 1987
Wrote user guides, technical information sheets, newsletter articles, and advertisement copy. Installed and maintained desktop publishing center.
Company

Staff Economist

Recon Research
Jul 1984 - Aug 1985
Gathered, analyzed, and prepared statistics for economic briefings. Drafted and proofread text for custom economic briefings. Designed and produced final product.
Eric Delore's Current Work Details
Eric Delore's Location
location
23 Moore Court, Alameda, United States
Eric Delore's Expertise
star
Technical Writer Quickly develop strong relationships with developers, adapting to their working styles. Advocate fiercely for customers, improving documentation based on metrics and feedback. Learn new technology swiftly. Hardy; require little care and feeding from managers. Seamlessly produce and deliver multiple deliverables concurrently. Mentor junior writers. Specialize in API documentation. Technical Publications Management Motivate writers to deliver quality documentation. Excel in teambuilding, cost containment, and customer service. Constantly seek ways to reduce direct and indirect documentation costs, while providing increased documentation currency and availability. Manage well up, down, and across organizations. Earn deep loyalty from staff. Vice President of Knowledge Services Master reuse of technical information to create technical documentation, training and marketing materials from as single a source as possible, as inexpensively as possible. Work with executive management to create and promote an upbeat, vital corporate identity. Strategically forge and execute departmental and corporate vision. Tactically create technical and training deliverables alongside the troops if needed to meet a customer need. Specialties: technical documentation, API documentation, Engineering Services, Professional Services, Training, project management, teambuilding, people management
star
Principal Technical Writer / Technical Publications Leader
Eric Delore's Current Industry
bag
Appfaktors
Eric Delore's Prior Industry
bag
Recon Research | Pinpoint Publishing | Blue Chip Courseware | Ingresaskcomputer Associates | Commerce One | Various Companies | Newscale | Rightitnow | Mobileironivanti | Appfaktors
Eric Delore's Education
Education

University of California, Berkeley

University of California, Berkeley Bachelor Of Arts - Ba , English Language And Literature/Letters

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