Produce technical documentation for Unified Endpoint Management (UEM) applications and software, including installation, configuration, administration, user, and API guides, online help, and release notes. Mentor and lead writers. Lead major team initiatives and see through to completion. Work directly with customers to resolve API issues. Curate OpenAPI specifications for our public APIs and build them into an API monetization portal, with accompanying API documentation. Ivanti acquired MobileIron in 2020.
Responsible for all technical documentation, training, trade show, corporate identity, and promotional materials, providing a unified look and feel across all areas and artifacts. Successfully seamlessly executed corporate identity change across all areas. Produce major and ongoing technical documentation and training updates in pace with frequent product releases in an agile environment.
Responsible for all technical documentation at newScale. Define templates, doc sets, and release offerings. Hire and supervise writers. Draft and publish online help, installation guides, programming reference guides, and release notes. Cisco acquired newScale in 2011.
Write API, user, and reference guides, release notes, and online help. Publish and maintain documentation on client portals. Clients include Microsoft, Nayamode, Electriq Power, MobileIron, RightITnow, Bracket Computing, Washio, Sabre, Intel/Mashery, Alcatel-Lucent, Billboard, CBS Interactive (Formerly CNET), CVS Caremark, Jigsaw, LOVEFiLM, Channel 4 (UK), Reuters, Shopping.com, NAVTEQ, Rovi Corporation (TV Guide), CityGrid Media, Expedia, Yellow Pages Group, and many startups. Quickly develop strong relationships with developers, adapting to their working styles. Learn new technology swiftly. Hardy; require little care and feeding from project manager. Seamlessly produce and deliver multiple deliverables concurrently.
Responsible for all Commerce One technical documentation, including overall vision, processes, templates, hiring, and training. Documentation included API Guides, Installation and Configuration Guides, Online Help, User Guides, and Developer Guides. Managed staff of up to 32 writers and documentation managers distributed across three locations. Delivered documentation to the intranet, extranet, and on productized documentation CDs. Reduced documentation costs by implementing single-source solution using Framemaker and WebWorks Publisher to generate online-help and PDF.
Managed an international writing staff of up to 15 writers that delivered Ingres product line documentation in printed and on-line format (approximately 100 titles). Subject matter included relational database server installation and administration, internet database applications, forms-based and graphical database client tools, networking, distributed database processing, database replication, SQL, and programming languages.
Defined product features, course formats, and agendas; wrote desktop publishing courseware and user guides. Titles include Xerox Page Layout and Design Workshop and Wordflair. Edited Sybex's Mastering Ventura. Supervised bug testers. Bug tested and maintained bug lists.
Wrote user guides, technical information sheets, newsletter articles, and advertisement copy. Installed and maintained desktop publishing center.
Gathered, analyzed, and prepared statistics for economic briefings. Drafted and proofread text for custom economic briefings. Designed and produced final product.