Oversaw the staff and activities of the Guest Services Department, including arrivals, departures, valet and bell service, storage of bikes and ski equipment, package deliveries, local transportation, and special requests.

Club Med specializes in all-inclusive family holidays with more than 70 resorts worldwide. Pioneering the all-inclusive concept in 1950, Club Med continues to provide a unique vacation experience driven by its exotic locales and highly engaged and energetic resort (GO) team. Placed in Resort Operations in multiple locations for corporate training, to become acquainted with the brand and have first-hand experience with product/service delivery, holding a variety of roles including: Safe Together Manager, Club Med Sandpiper Bay, Port St. Lucie, FL Assistant Front Desk Manager, Club Med Sandpiper Bay, Port St. Lucie, FL Guest Relations Manager, Club Med Sandpiper Bay, Port St. Lucie, FL Front Desk Agent, Club Med Sandpiper Bay, Port St. Lucie, FL Front Desk Agent, Club Med Turkoise, Grace Bay, Turks and Caicos Front Desk Agent, Club Med Tomamu, Hokkaido, Japan A selection of responsibilities & accomplishments include: ◆ Managed the hygiene, safety and security initiatives for Club Med's family all-inclusive resort in Florida during the first full year of the COVID pandemic ◆ As Guest Relations Manager, served as resort's primary guest liaison in resolving all manner of guest complaints ◆ Led the training of all new receptionists; performance standards, systems integration, issue resolution ◆ Selected as a "Key GO," an honor bestowed upon team members who stand out and excel in their positions and throughout the resort

Domestic Uniform Rental is a 50M national uniform rental company serving the Hospitality, Health Care, Automotive, and Education industries. As Director of Marketing, Sales and Strategic Planning at Domestic Uniform Rental, I helm a national sales team, provide oversight to all Sales, Marketing & Strategic Planning endeavors and collaborate cross-functionally across all company divisions. Some of my responsibilities & accomplishments include: ◆ I take pride in finding ways to enhance processes - I improved market share sales and marketing ROI and successfully executed major aspects of a 10-Year Vision plan within 5 years. ◆ I applied my marketing strategies to introduce new sales incentives resulting in stronger retention and 30% YOY new sales growth. ◆ I used my meticulous technological skills to manage construction of a CRM database which not only drove sales productivity through its specific reporting and managing tools, it also enabled greater security for intellectual property.

Carnival Cruise Lines is one of the most recognizable names in the cruising industry, based out of Miami, Florida. As the Director for Trade Marketing & Sales Communications, I had the opportunity to lead a sales department group responsible for all marketing materials utilized by the Carnival sales teams and travel agents. Some of my responsibilities and accomplishments included: ◆ I spearheaded development of all training materials, tools, and information and represented key projects and major company initiatives. ◆ I utilized my process improvement skills to manage a trade advertising development procedure, resulting in an increased budget allowance. ◆ I implemented vision while leading a vendor selection process for Carnival University, positioning it as a top travel-agent learning tool in the industry.

Royal Caribbean Cruises, LTD, is a major cruise line currently controlling 17% of the worldwide cruising market. Over the course of my career trajectory with Royal Caribbean Cruises, I was able to apply my leadership skills and marketing proficiencies to a number of roles within the organization. Earlier roles included: Manager: Marketing Strategy & Planning (2006–2007) Manager: Product Marketing (2004–2006) A selection of responsibilities & accomplishments include: ◆ I was Identified often for excellent work and held multiple roles within the marketing department. ◆ I identified key opportunities for growth and served as liaison between Marketing, Revenue, Sales, and Deployment teams, resulting in successful branding efforts and product effectiveness. ◆ I fostered collaboration cross-functionally to provide comprehensive and attainable objectives, priorities, and management initiatives. ◆ I engaged in opportunities to reduce costs and increase efficiency for outfitting two of the line’s newly built ships.

With corporate headquarters in Orlando, Florida, Walt Disney World is as engaging to work for behind the scenes as it is to visit and enjoy. I entered the company as a Finance Intern before growing into a key player for marketing efforts. Throughout my tenure, I was able to explore multiple roles that led to long-lasting success and initiatives. In addition to my role as Associate Planning Manager, my roles included: Segment Associate: Domestic Markets & Segments (2003-2004) Finance Associate: Disney’s Wide World of Sports (1998-1999) My career trajectory with Walt Disney World cemented a desire to effect great change within the marketing industry and allowed for sharpening my strategies as well as perfecting my leadership and planning skills for the future. A few of my selected responsibilities & accomplishments include: ◆ I made rapid strides within the company from intern to Associate Planning Manager. ◆ I supported integrated marketing and sales plans to improve saturation of emerging markets. ◆ I conducted annual strategy summits and presented my ideas related to the fluctuation of markets, top sources of competition as well as best practices.