Interviewed clients to evaluate cases, audit payments and determine compliance with child support enforcement processes Resolved issues concerning Income Deduction Orders, Drivers License suspensions and non-payment of child support Communicated with clients in a professional and tactful manner Researched records to obtain employment information, last known address, assets and any other information to enable enforcement of child support Ability to listen effectively and apply the appropriate resolution tools Successfully worked with teams to achieve monthly revenue goals Knowledge of Florida statutes and procedures applicable to Child Support

Managed daily operations for 2 branch offices generating annual revenue with profitability Led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives Developed and maintained relationships with builders, developers and customers (realtors, lenders, mortgage brokers) to increase business and provide a positive experience Researched, evaluated and negotiated fee structures to establish incentives Implemented cross-training to retain and motivate team environment resulting in a quality workforce and excellent customer service Created, maintained and reviewed daily reports with marketing team Processed title orders from inception for residential and commercial closings Reviewed and cleared title requirements with accuracy Established relationships with underwriters, customers, realtors and lenders Prepared Settlement Statement and legal documents to effectuate closing Arranged for delivery of mortgage closing package and reviewed details for accuracy prior to closing Communicated with all parties to introduce my identity as point of contact Conducted closing, updated file, and arranged for disbursement of funds