Hernando Lovings is a rising star in Bay Area real estate. His background in project management and superior organizational expertise allows Hernando to work with his residential real estate clients in a way that ensures a seamless transaction that is as stress-free as possible. In addition to his organized approach, Hernando is a 20-year resident of the area which gives him the unique ability to help each client find the perfect property with a location close to the schools, offices, entertainment, and amenities that fit their lifestyle. He works with buyers and sellers who are looking for a new home or investment property and prides himself on building the confidence and trust that makes each client a long term customer.

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Provide data management and data entry activities and support to internal project teams, clients and Clinical Research Organizations (CROs) including the following: Participate in data receipt, data tracking and review of incoming CRFs and Data Clarification Forms (DCFs). Perform data entry according to data entry and study guidelines. Participate in data cleaning, database quality control (QC), compilation and maintenance of data management binders and/or files, and Serious Adverse Events (SAE)/ Adverse Events (AE) reconciliation. Participate in the development of Electronic Case Report Form (eCRF)/ Case Report Form (CRF), edit check specifications, CRF guidelines, electronic data handling, manual review of data and execution of User Acceptance Testing of clinical databases. Other duties as assigned; Job duties may vary depending on study protocol

Strategic liaison for product development and marketing departments to ensure timely delivery of new products and ad campaigns Managed accounts with SalesForce to ensure efficient tracking and lead opportunities Initiated kick-off calls to ensure advertising clients requirements were met, for all scheduled campaign launches Managed logistics of Ad presentations for Ad sales team

Managed day to day operations of support for 10,000 internet jukeboxes Supervised 7 technical and production support representatives, maintaining schedules and day to day tasks Implemented creative solutions for quick and efficient problem solving for technical support reps Maintained operational budgets with creative solutions , cutting spending cost by 10 to 15%

Promoted to managed and support Platinum-level (Top 1%) customers Troubleshooting ISP problems along with configuring routers, ATMs, Security Cameras Modem configuration Westell, Motorola , Speed Stream, Qwest Achieved the highest levels of productivity, handling over 100+ T2 tickets per week with first call resolution rate of 83%

Monitored 10,000 network connections for interactive media logging Provided technical and non-technical support services to clients or other staff members regarding the use, operation, and maintenance of interactive media equipment Served as a liaison to configure customer camera and computer systems

Promoted cable services maintaining an 85% sales average for upgraded cable services Screened incoming customer inquiries and provided resolutions of customer inquiries Technical support for network related outages, customer range 5 to 10 thousand