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About Ismael Cabrera
High achiever and process-oriented IT professional, knowledgeable in Technical Support, passionate for continuos learning and professional development. Thriving...
Ismael Cabrera's Work History
Information Technology Technical Support
Workforce Opportunity Services
Apr 2020 - Jun 2023
IT Technical Support Specialist
- All computer related hardware & software issues.
- User support: Troubleshoot, diagnostics and repairs.
- Software updates, repair, patches, new app installs.
- Work with internal users to resolved their PC issues in a timely manner.
- Salesforce ticketing system admin: Assist other technicians with their tickets or escalations.
- AD One Identity: Reset passwords, Account setups, AD troubleshooting.
- Omni-Channel: Chat support system for all internal Salesforce users.
- Inbound and Outbound phone support system for all internal Salesforce users.
- Analyze, troubleshoot and configure Smart Cards, Hard Tokens and Soft Tokens.
- Engineering & ProjectWise cases: Troubleshooting CAD drawings issues.
- Point of Contact tech with EUC Technicians for HUI cases.
- Mobile devices: Setups, troubleshooting through InTune Company Portal and Secure Hub.
- MS O365 Admin: Simplify setup, deployment over the cloud.
Network and Infrastructure Admin
Timber Blinds Metro Shade
Aug 2018 - Feb 2020
Network and Infrastructure Admin \ IT Support Analyst \ Internal IT Helpdesk\ Desktop support technician.
Inbound or Outbound phone support for onsite or remote users.
Troubleshoot Network connectivity issues: TCP/IP, DHCP, DNS, & WINS.
MS Office Support: Setup\Troubleshoot and diagnose all related issues.
Mobility: Android, iPhone, iPads, Tablets: ActiveSync setups and troubleshooting.
Active Directory: Password resets, Account setups and troubleshooting.
Desktop Support: Hardware\Software Laptops\Desktop installs and troubleshooting.
IT documentation – Knowledge Base articles creation and modification.
Work closely with other IT departments on assigned projects – Network Team, Project Mgmt.
Thin Client setup\Configuration, Touchscreen setups & configuration.
Local and Network Printers setups, configuration Canon, Konica, Dell and HP.
All peripherals issues related to Desktops & Laptops.
Telecom Voice: VoIP setups, provisioning, configuration, diagnose and troubleshoot.
PBX Phone System setup and configuration with vendor NETRIO.
VPN\Remote Desktop: Check Point VPN client, RDP, TeamViewer.
Router and Switching port configuration, Patch panel routing.
Lookup for best pricing on IT needs.
IT Support Analyst
Timber Blinds Metro Shade
Jul 2015 - Aug 2018
IT Support Analyst Internal IT Helpdesk\Desktop support technician.
Inbound or Outbound phone support for onsite or remote users.
Troubleshoot Network connectivity issues: TCP/IP, DHCP, DNS, & WINS.
MS Office Support: Setup\Troubleshoot and diagnose all related issues.
Mobility: Android, iPhone, iPads, Tablets: ActiveSync setups and troubleshooting.
Active Directory: Password resets, Account setups and troubleshooting.
Desktop Support: Hardware\Software Laptops\Desktop installs and troubleshooting.
IT documentation – Knowledge Base articles creation and modification.
Work closely with other IT departments on assigned projects – Network Team, Project Mgmt.
Thin Client setup\Configuration, Touchscreen setups & configuration.
Local and Network Printers setups, configuration Canon, Konica, Dell and HP.
All peripherals issues related to Desktops & Laptops.
Telecom Voice: VoIP setups, provisioning, configuration, diagnose and troubleshoot.
PBX Phone System setup and configuration with vendor NETRIO.
VPN\Remote Desktop: Check Point VPN client, RDP, TeamViewer.
Router and Switching port configuration, Patch panel routing.
Lookup for best pricing on IT needs.
Service Technician Specialist
Frys Electronics
Jan 2014 - Apr 2015
Fry’s Electronics Plano, TX
Frontend Technical support on all warranty electronics.
Inbound and outbound service calls: Customer, Vendors follow-ups.
Onsite repairs: Hardware Part replacements, Diagnosis or warranties.
Software installs, Virus\Trojans removal, PC Tune-up\Clean-up.
Fresh Operating System Installs: Win7 Win8, Win10, & Vista, iOS
Data Transfer, Data entry, shipping items to Vendors or to customers.
Sales Agent
Perry Ellis Outlet Store
Sep 2009 - Dec 2013
Sales Agent
Retail Sales, front end cashier –Sale incentives
Entire store Inventory on weekly bases.
Sales, exchange, returns, and refunds.
Accounting data entry of sales and daily deposits. Point of contact on complaints or escalations.
Ismael Cabrera's Current Work Details
Ismael Cabrera's Location
1001 Moore Street, Mckinney, United States
Ismael Cabrera's Expertise
High achiever and process-oriented IT professional, knowledgeable in Technical Support, passionate for continuos learning and professional development. Thriving in a team environment but also capable of working independently, I am determined to over deliver and contribute to successful outcomes.
IT Technical Support Specialist
Ismael Cabrera's Current Industry
Workforce Opportunity Services
Ismael Cabrera's Prior Industry
Perry Ellis Outlet Store | Frys Electronics | Timber Blinds Metro Shade | Workforce Opportunity Services
Ismael Cabrera's Education
ITT Technical Institute-Richardson
ITT Technical Institute-Richardson Associate's Degree , Network And System Administration/Administrator
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