
Itil Practitioner Michael Caputo
► I am highly effective in information technology management and strategic planning, with experience leading IT service delivery,... | Miami, Florida, United States
Itil Practitioner Michael Caputo’s Emails mi****@ni****.com
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Itil Practitioner Michael Caputo’s Location Miami, Florida, United States
Itil Practitioner Michael Caputo’s Expertise ► I am highly effective in information technology management and strategic planning, with experience leading IT service delivery, continually meeting the needs of enterprise organizations while directing multimillion-dollar projects. ► My success is driven by my ability to execute projects to strengthen and expand systems to meet the needs of large organizations. SUMMARY ► Engaging information technology leader possessing a winning blend of management expertise, skill in the oversight of teams, and practical experience in large organizations. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS ★ With Mattersight Corporation, contributed to an ITSM transformation that transitioned the company from JIRA to ServiceNow. ★ Established a series of improvements that generated hundreds of thousands of dollars in savings. ★ In a prior role with US Cellular, led the integration of groundbreaking networking and infrastructure technologies with back office systems, achieving deliverables and milestones on-time and within budget. Directed up to three concurrent projects with individual budgets reaching 130M with project teams of up to 80 professionals. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ Specialties: Operations Management, Strategic Leadership, Enterprise Environments, Process Improvement, IT Transformation Projects, Multimillion-Dollar Budget Management, Team Leadership, Cost Containment, Reports and Dashboards.
Itil Practitioner Michael Caputo’s Current Industry Nice
Itil
Practitioner Michael Caputo’s Prior Industry
Engadget
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Us Cellular
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Mattersight
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Nice
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Work Experience

Nice
Service Operations Manager, DevOps
Tue Feb 01 2022 05:30:00 GMT+0530 (India Standard Time) — Present
Nice
Information Technology Service Delivery Manager
Wed Aug 01 2018 05:30:00 GMT+0530 (India Standard Time) — Tue Feb 01 2022 05:30:00 GMT+0530 (India Standard Time)
Mattersight
Principal IT Service Delivery Manager
Sat Jul 01 2017 05:30:00 GMT+0530 (India Standard Time) — Wed Aug 01 2018 05:30:00 GMT+0530 (India Standard Time)
Us Cellular
Technical Program Manager
Sun Jan 01 2012 05:30:00 GMT+0530 (India Standard Time) — Sat Jul 01 2017 05:30:00 GMT+0530 (India Standard Time)
Us Cellular
Business Process Improvement Manager
Thu Nov 01 2007 05:30:00 GMT+0530 (India Standard Time) — Sun Jan 01 2012 05:30:00 GMT+0530 (India Standard Time)
Us Cellular
Customer Service Representative
Wed Feb 01 2006 05:30:00 GMT+0530 (India Standard Time) — Thu Nov 01 2007 05:30:00 GMT+0530 (India Standard Time)
Engadget
Associate Editor
Tue Feb 01 2005 05:30:00 GMT+0530 (India Standard Time) — Thu Nov 01 2007 05:30:00 GMT+0530 (India Standard Time)