Development of future state agile business models for IT within the broader BT ecosystem, in collaboration with people across BT and their partners.

Delivering and developing an ADKAR and human centred design based change strategy and approach to drive engagement, skills development and change adoption across an extensive transformation portfolio for 11,000 people in IT, their customers and partners. The Da Vinci transformation involves organisational development and restructuring, culture change, service design, agile and devops implementation, evolving partnership arrangements, data insights and digital, automation, operational improvement and enterprise architecture evolution.

Developing a customer service centred operating model for a 500 person data analytics and data science function working across the UK and Bangalore, India going through disruptive change, as well as leading a team of architects and data scientists delivering solutions across the full BT technology portfolio.

Leading the client service function for this firm delivering a global portfolio of sales and service training. Troubleshooting and driving change to improve stability, retention, productivity and client service.

Interim leadership of organisation wide cultural change, restructuring, efficiency and income generation to save 5.1m. Strategic development and influencing stakeholders from cabinet and board through trade union and employee communications and engagement.

working with Ameo Consulting to produce the change strategy and business case to enhance digital customer access and reduce total cost of ownership for the citizens of Gloucestershire

developing the facilitation community and leading a team of facilitators to deliver a series of culture change workshops for over 1,000 managers in groups of 100 for a major retailer

Delivery of change consulting, strategy development, leadership development, learning interventions and workshop facilitation for a range of clients including BT, CLS, BCS, CIPD, HR Wallingford, ITSMF, Vodafone, as well as Henley Business School

Leading the charity, acting as ambassador with funders, sponsors and beneficiaries. Running the operation, balancing the books and troubleshooting operational, cultural, systems and financial challenges, leading internal and freelance staff and working with the board to develop and drive our strategy.

Brought in to troubleshoot, to drive a portfolio of change, as well as to lead and motivate a struggling delivery team. Brought control over the change portfolio, set up professional account management and commercial model for the service.

Supporting clients on developing strategies for strategic change and implementing them successfully. Research in the areas of practitioner self inquiry and organisational change, using action research methods. - Collaborative research using tools like storytelling and co-inquiry to develop shared vision and make sense of change - Change consulting includes the development of change strategy, setting up for success, healthchecks, troubleshooting as well as change engagement. - Coaching and people development includes workshops, courses, keynotes, and learning groups alongside team and personal coaching. - My research includes working with organisations to discover ways of delivering change better, and ways of self inquiring to develop as a practitioner. Using storytelling, interviewing and creative inquiry techniques to work out actionable solutions together. Roles and assignments have included; - Associate Consultant, Ameo, with Cheshire Councils - Agile Change Consulting, BT - Interim Head of Change Management Centre of Excellence, IT Da Vinci Transformation, BT - Interim Data Transformation Lead at BT delivering new operating models - Interim Head of Client Service at Imparta improving how customers are served and the environment for staff - Transformation Programme Manager for AVDC changing culture and growing a commercial mindset - Interim CEO for Speakers Trust, public speaking charity, helping young people find their voices - Digital Programme Strategy Manager, for Gloucestershire County Council, developing a change strategy for the digital future - Transformation & Programme Delivery Manager for Hoople, helping a team in trouble to find their feet in a new organisation - Change consulting, workshop facilitation and research for clients including BT, The Storytellers, Vodafone, CIPD, HR Wallingford, British Computer Society, IT Service Management Forum and Henley Business School

Delivering productivity improvements to enhance the effectiveness of sales representatives and to realise more value from digital marketing campaigns. Delivering an in house framework for achieving sustainable change and leading business change project management team.

- ICT service improvement programme manager - lean systems process change, cultural change, knowledge management, performance management, programme assurance. Improvement of Hornbill and SAP HR systems. - Transformation programme manager, covering organisational development and productivity workstreams. Provided board assurance and leading improvements to the transformation PMO. - Led business case development for internal and external back office provision to deliver savings of 3.6m. - Managed joint procurement for 5 councils covering ICT, HR, Finance and Property 450m shared services deal - Troubleshooting programme manager for failing social care finance transformation programme. - Social care and education systems services manager and technology transformation lead, systems Northgate, Liquid Logic and Capita

- Account management and business development for Vodafone UK and Ireland. - Vodafone.co.uk agile redesign strategy leader of a 30-person team based in UK, Germany and India in 6 weeks. - Interface technical testing manager, covering the release schedule for the Vodafone.co.uk eCommerce engine.

- Head of intranet delivery, both the core SharePoint system. Procured and managed a 9m portfolio of change for 6,000 users worldwide, using outsourced agile developers based in India. - Programme assurance lead for organisation wide SAP HR implementation. - Led award winning separation project for Centrica and AA intranet systems when the companies demerged. - Managed suppliers Accenture, KPMG, Harte Hanks and Detica to implement SAS data warehousing, merging 60m customer records from British Gas and the AA.

- Design, rollout, training & support of global ERP solutions, covering finance, customer service and supply chain, to clients including Panasonic, Elizabeth Arden, Tyco and CHS. Sales and Pre-Sales for BI systems.