Lead a team in achieving monthly and annual retail, wholesale, certified pre-owned, assurance products and customer satisfaction objectives for the Infiniti Division in North America. Accountable for analyzing market data to target sales opportunities, develop and implement market support programs, sales forecasting, national incentives and reviewing/approving Regional tactical programs as well as conduct sales training for the area/district sales managers. Manage multiple national sales operations programs to increase profitability, sales volume, brand loyalty and customer retention. Conducted the following on a monthly and annual basis:
• Set Retail Objectives by Region
• Plan, schedule, and conduct National Sales Meeting
• Prepare Budget Submission for Department
• Prepare Marketing and Tactical Budgets for Regions
• Obtain VP approval for annual programs (Nat’l Sls Meeting)
• Prepare Retail sales objectives by region
• Approve Wholesale objectives by region
• Participate in regional product allocations
• Prepare monthly Sales Review and Overview
• Prepare comments for Monthly Executive Summary
• Review sales letter to dealers
• Negotiate and approve ERFs for regional tactical programs
• Manage Sales Close
Had the responsibility of the following: spotting, assessing, developing, recruiting, and handling non-US-citizens having access to foreign intelligence vital to US foreign policy and national security decision-makers. Built relationships based on rapport and trust using sound judgment, integrity, and the ability to assess character and motivation.
•The willingness and ability to establish strong personal relationships
•Well-developed communication (written and verbal) and interpersonal skills
•The ability to “think on my feet” and develop creative yet practical solutions to anticipated and unanticipated problems
•Interest in seeking answers, learning foreign languages, and studying other cultures
•Cross-cultural sensitivity and the ability to deal with individuals from all cultures and backgrounds
Served in multi-year assignments in a variety of overseas locations. Addressed a highly diverse and dynamic set of intelligence requirements on country- and region-specific issues, as well as transnational issues such as counterterrorism, counterproliferation, and cyber.
Directed and coordinated all areas of brand sponsorship throughout Virginia, District of Columbia, and Maryland. Mediated with regional manager for incentive planning and originated monthly and ongoing action plans to address market place fluctuations and business needs. Evaluated and approved dealer web sites to stay abreast with the most current marketing campaigns and incentives from a regional and national perspective. Planned and prepared all aspects of the Washington, D.C., Baltimore, Virginia Beach and Richmond auto shows. Regularly convened with advertising agencies and auto dealers to develop effective advertising strategies and create marketing materials for magazines, newspapers, and event flyers. Administered budget activities for regional merchandising and dealer contest to fund operations, maximize investments, and increase efficiency.