
Jeffery Hawkins
• Knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. •Ensures the operational integrity... | 100 Wabash Way, Troy, United States
Jeffery Hawkins’s Emails je****@ca****.com
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Jeffery Hawkins’s Location 100 Wabash Way, Troy, United States
Jeffery Hawkins’s Expertise • Knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. •Ensures the operational integrity and reliability of all PC’s, Servers, Switches, Routers, Network printers, intelligent wireless devices, scanners, communications equipment, programs and general purpose applications. • Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. •Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen). • Responsible for providing recommendations and implementing process improvements and purchases that will improve system performance, user productivity, and customer satisfaction and /or reduce costs. • Excellent diagnostic skills, consistently provide first and second level end-user support, problem analysis, and resolution • Use deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications. •Encourages informed Risk-taking and acts as a catalyst for innovation; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources. •Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices; •Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.Accountabilities in this role Specialties: • Repair and upgrade desktop, laptop, thin clients and other compuer related technologies. • In-depth knowledge of : all hardware, hardware build, configuration, compatibility,upgrades, diagnostics and troubleshooting, and desktop based security methodologies. • Advanced troubleshooting capabilities of the operating systems, and OS modifications. •Installs and configures non-standard and legacy applications.
Jeffery Hawkins’s Current Industry Cardinal Health
Jeffery
Hawkins’s Prior Industry
Unity Health
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Ibm
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United Healthcare
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Argosy Casino
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Citigroup
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Clarity Imaging
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Cardinal Health
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Work Experience

Cardinal Health
Senior Systems Analyst
Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Clarity Imaging
Lead Support Tech
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Citigroup
Desktop Support
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Argosy Casino
PC Support Specialist
Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
United Healthcare
Technical Support Specialist
Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Technical Support Specialist
Tue Aug 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Unity Health
Business Analyst
Tue Feb 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)