Jennifer Anderson
* Handle internal and external customer calls in support of Cox's video, telephone, and internet services. * Take care... | Wichita, Kansas, United States
Jennifer Anderson's Emails je****@co****.com
No phone number available.
Jennifer Anderson's Location Wichita, Kansas, United States
Jennifer Anderson's Expertise * Handle internal and external customer calls in support of Cox's video, telephone, and internet services. * Take care of customers' needs, questions, or problems, while at the same time educating them and promoting Cox services. * Supports representatives by taking complex customer calls and being a developmental resource. * Performs various administrative and facilitative tasks in support of supervisors and managers in the customer care function. * Handles escalated customer issues, and determines the appropriate answer, response, or solution by: interpreting relevant information in light of the customer's circumstances; and/or by consulting with a supervisor, if he/she is unable to handle the inquiry. * Completes forms required to request action by other departments or gather additional information. * Places follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. * Participates in team or departmental meetings and individual meetings concerning own job performance. * Attends job-related training that may include initial training, refresher training, product and service updates, and cross training. * Reads and maintains new or updated reference materials. * Communicate with cross-functional teams to assist in network problem resolution. Specialties: Customer Service, Escalation Handling, Problem Solving.
Jennifer Anderson's Current Industry Cox Communications
Jennifer Anderson's Prior Industry Cox Communications | Art Institue Second Life Project
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FAQ About Jennifer Anderson
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Jennifer Anderson is located at
Wichita, Kansas, United States -
Jennifer Anderson is a
* Handle internal and external customer calls in support of Cox's video, telephone, and internet services. * Take care of customers' needs, questions, or problems, while at the same time educating them and promoting Cox services. * Supports representatives by taking complex customer calls and being a developmental resource. * Performs various administrative and facilitative tasks in support of supervisors and managers in the customer care function. * Handles escalated customer issues, and determines the appropriate answer, response, or solution by: interpreting relevant information in light of the customer's circumstances; and/or by consulting with a supervisor, if he/she is unable to handle the inquiry. * Completes forms required to request action by other departments or gather additional information. * Places follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. * Participates in team or departmental meetings and individual meetings concerning own job performance. * Attends job-related training that may include initial training, refresher training, product and service updates, and cross training. * Reads and maintains new or updated reference materials. * Communicate with cross-functional teams to assist in network problem resolution. Specialties: Customer Service, Escalation Handling, Problem Solving. Cox Communications -
Jennifer Anderson currently works in the
Cox Communications -
Jennifer Anderson specializes in
* Handle internal and external customer calls in support of Cox's video, telephone, and internet services. * Take care of customers' needs, questions, or problems, while at the same time educating them and promoting Cox services. * Supports representatives by taking complex customer calls and being a developmental resource. * Performs various administrative and facilitative tasks in support of supervisors and managers in the customer care function. * Handles escalated customer issues, and determines the appropriate answer, response, or solution by: interpreting relevant information in light of the customer's circumstances; and/or by consulting with a supervisor, if he/she is unable to handle the inquiry. * Completes forms required to request action by other departments or gather additional information. * Places follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. * Participates in team or departmental meetings and individual meetings concerning own job performance. * Attends job-related training that may include initial training, refresher training, product and service updates, and cross training. * Reads and maintains new or updated reference materials. * Communicate with cross-functional teams to assist in network problem resolution. Specialties: Customer Service, Escalation Handling, Problem Solving. -
Jennifer Anderson speaks the following languages:
No languages available. -
Jennifer Anderson has prior experience in the following industries:
Art Institue Second Life Project , Cox Communications -
Jennifer Anderson has the following professional experience:
Cox Communications , Art Institue Second Life Project , Cox Communications . -
You can view Jennifer Anderson’s
LinkedIn profile at LinkedIn URL. -
Jennifer Anderson’s work email addresses are
[email protected] . -
Jennifer Anderson works at
Cox Communications
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