Joan Mcneil

FAQ About Joan Mcneil

• What is Joan Mcneil's address?

  Joan Mcneil is located at
  Madison, Wisconsin, United States

• What is Joan Mcneil's job title?

  Joan Mcneil is a
  Joan has been with CDW for over 12 years and is a results-oriented, multifaceted, system professional with over 23 years’ experience in information technology. Proven expertise in many technologies with the initiative to lead and implement change to improve environments. Recognized for strong interpersonal, communication, problem-solving skills used to build consensus on business issues. She is a recent Lean Six Sigma – Green Belt graduate. Professional Skills Joan is the Managed Services Governance manager who leads a team of service delivery experts. She makes sure that the Managed Services teams follow the quality standards, policies, and procedures of the company and customers. She supports the team members with feedback, coaching, and mentoring, and handles any issues or conflicts that may come up. Joan has excellent leadership, communication, and interpersonal skills, as well as a deep knowledge of the service delivery processes and best practices. Joan oversees the ITIL Process and Procedure team that works on the internal processes used to support our customers, such as Change, Problem Management, Post-incident reviews, Quality control, Exception processing and approvals, and Asset Management and Procurement. Joan also supervises the Continual Service Improvement team, which is in charge of making sure the customer's operational processes and procedures are well documented and designed for the Managed Services team to deliver outstanding services. Joan directs the Governance Reporting team as well. This team collects operational data for our customers, creates monthly performance reports, and reviews operational improvement opportunities with our customers. They track and manage the SLA & SLO metrics for our customers and internal KPIs and develop and maintain performance analytics dashboards in Service Now. Cdw

• What industry does Joan Mcneil currently work in?

  Joan Mcneil currently works in the
  Cdw

• What is Joan Mcneil's area of expertise?

  Joan Mcneil specializes in
  Joan has been with CDW for over 12 years and is a results-oriented, multifaceted, system professional with over 23 years’ experience in information technology. Proven expertise in many technologies with the initiative to lead and implement change to improve environments. Recognized for strong interpersonal, communication, problem-solving skills used to build consensus on business issues. She is a recent Lean Six Sigma – Green Belt graduate. Professional Skills Joan is the Managed Services Governance manager who leads a team of service delivery experts. She makes sure that the Managed Services teams follow the quality standards, policies, and procedures of the company and customers. She supports the team members with feedback, coaching, and mentoring, and handles any issues or conflicts that may come up. Joan has excellent leadership, communication, and interpersonal skills, as well as a deep knowledge of the service delivery processes and best practices. Joan oversees the ITIL Process and Procedure team that works on the internal processes used to support our customers, such as Change, Problem Management, Post-incident reviews, Quality control, Exception processing and approvals, and Asset Management and Procurement. Joan also supervises the Continual Service Improvement team, which is in charge of making sure the customer's operational processes and procedures are well documented and designed for the Managed Services team to deliver outstanding services. Joan directs the Governance Reporting team as well. This team collects operational data for our customers, creates monthly performance reports, and reviews operational improvement opportunities with our customers. They track and manage the SLA & SLO metrics for our customers and internal KPIs and develop and maintain performance analytics dashboards in Service Now.

• Which languages does Joan Mcneil speak? 

  Joan Mcneil speaks the following languages:
  No languages available.

• Which industries has Joan Mcneil previously worked in?   

  Joan Mcneil has prior experience in the following industries:
  Cdw , Cdw , Cdw , Cdw , Logica , Fiskars Brands , Famous Footwear , Brown Shoe , State Of Wisconsin Dept Health And Family Services Division Of Supportive Living Admin Office , State Of Wisconsin Dept Health And Family Services Division Of Supportive Living

• What is Joan Mcneil’s work experience?  

  Joan Mcneil has the following professional experience:
  Cdw , Cdw , Cdw , Cdw , Cdw , Logica , Fiskars Brands , Famous Footwear , Brown Shoe , State Of Wisconsin Dept Health And Family Services Division Of Supportive Living Admin Office , State Of Wisconsin Dept Health And Family Services Division Of Supportive Living .

• How can I find Joan Mcneil on LinkedIn?  

  You can view Joan Mcneil’s
  LinkedIn profile at LinkedIn URL.

• What are Joan Mcneil’s work email addresses?  

  Joan Mcneil’s work email addresses are
  [email protected] .

• What company does Joan Mcneil work for?  

  Joan Mcneil works at
  Cdw