
John Thomas
9+ years of experience in IT - Unified Communications domain specialized in Microsoft Teams, Skype for Business, and... | East Brunswick, New Jersey, United States
John Thomas’s Emails jo****@sm****.com
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John Thomas’s Location East Brunswick, New Jersey, United States
John Thomas’s Expertise 9+ years of experience in IT - Unified Communications domain specialized in Microsoft Teams, Skype for Business, and Microsoft Office 365. I have worked with Microsoft as a Skype for Business engineer for more than four years where I was focused on deployment, support & customer satisfaction. I have experience in working on issues related to massive Skype for Business setups. Specialties: • Strong hands-on technical experience in designing, deployment and support of Skype for Business (On-Premises-Online), Unified Messaging Server, Microsoft Teams. • Experienced in migrating Microsoft Lync/SFB On-Premises setup to O365 SFB Online Services & Microsoft Teams and working in Hybrid Environments. • Enterprise Voice: Voice over IP (VoIP) Gateways/SBC, SIP Trunk, PSTN Calling, PSTN Conferencing, Audio/Video/Web Conference. • Room Systems: Crestron, Logitech, SMART, SRS(Skype Room System). • Active Directory: AD, Certification Authority. • Skype for Business Tools: Snooper, Network Monitoring, Wireshark, Text Analysis Tool. Current Role: Working at Microsoft as a Support for Mission Critical (SMC) PFE, delivering real mission-critical support to top-tier Microsoft customers. Maintaining a strong relationship with customer contacts to ensure a successful customer experience. Managing emergency situations that involve politically challenging issues with diverse audiences. Supporting Teams, Skype for Business (SfB) also, Office 365 products including enterprise voice, conferencing, client connectivity, UM, and other SfB online features for top-tier Microsoft customers.
John Thomas’s Current Industry Microsoft
John
Thomas’s Prior Industry
Microsoft
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Work Experience

Microsoft
Senior Cloud Solution Architect
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Smartims
Skype for Business Solutions Lead
Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Microsoft
Lync engineer
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)