
Justin Robbins
Hi, I'm Justin, a keynote speaker and business advisor helping organizations transform their customer interactions. My journey in customer... | Wilmington, North Carolina, United States
Justin Robbins’s Emails ju****@8x****.com
Justin Robbins’s Phone Numbers No phone number available.
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Justin Robbins’s Location Wilmington, North Carolina, United States
Justin Robbins’s Expertise Hi, I'm Justin, a keynote speaker and business advisor helping organizations transform their customer interactions. My journey in customer experience (CX) began as a 12-year-old paper carrier who made extra cash by cold-calling my neighbors for newspaper subscriptions. Since those days of early-morning paper deliveries and dinner-time subscription interruptions, I've scaled through the ranks of CX. I gained experience managing diverse contact center teams and functions, building front-of-house service organizations, leading global training and development practices, authoring consumer and technology research studies, and creating marketing programs and strategies. I'm a regular presenter at industry conferences, user groups, and association meetings, sharing insights on emerging trends and best practices in customer experience strategy, customer interaction design, and contact center operations. Frequently called upon by the media and industry associations, I provide a trusted perspective on how organizations can effectively understand and serve their customers. In addition, I proudly serve on the Board of Directors at CX Accelerator, a non-profit community that exists to equip, encourage, and connect customer experience professionals at every stage of their career journey. When I'm not talking or writing about CX, you can trust that I'm at soccer games, dance recitals, cooking bbq, or tinkering around with musical instruments. Want to get a conversation going? Let's chat! Email: [email protected] Call or Text: 570-245-8335
Justin Robbins’s Current Industry 8x8
Justin
Robbins’s Prior Industry
Hershey Entertainment And Resorts
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Quality Assurance And Training Connection
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Icmi
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Ubm
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Metric Sherpa
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Cx Accelerator
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8x8
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Work Experience

8x8
Evangelist
Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cx Accelerator
Board of Directors
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Metric Sherpa
Founder & Principal Analyst
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Icmi
Certified Business Associate
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ubm
Group Director, Content & Community (HDI & ICMI)
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Quality Assurance And Training Connection
Board Of Advisors
Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hershey Entertainment And Resorts
Manager, Training and Guest Experience
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)