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Responsible for providing leadership, management and vision as necessary to ensure that the agency has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position is directly responsible for process workflow and design, optimization and hands on implementation of these procedures, as well as ongoing resource planning and allocation for the organization. Key Responsibilities: - Organizational Strategy, Efficiency, Profitability and Growth. - Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. - Provide day-to-day leadership and management that mirrors the established and adopted mission and core values of the agency. - Responsible for the development, measurement and effectiveness of all processes internal and external. - Foster a success-oriented, accountable environment within the agency. - Oversight of the Agency Operations Department, including Program Management and Product Operations.