Provided Program Management Office (PMO) support at task order and contract level for OPM TMA program. Led Request for Task Order Proposals (RFTOPs), reviewed bid decisions and wrote proposals in response to RFPs. Performed analysis, design, development, implementation, evaluation, delivery (ADDIE) and quality assurance processes to determine optimal training/learning and intervention solutions in response to proposals. Provided guidance on OPM requirements and processes in response to RFPs. Led focus groups and developed training products.
Managed a 10M annual IT portfolio per Statements of Work with cross functional teams to deliver technology projects and services for multiple domestic and international business lines.
Key Accomplishments:
• Led and wrote Standard Operating Procedures providing rules, processes, training and measurements for business/technology workflow and realized savings of 13M in the first year of implementation.
• Established and created quarterly surveys to solicit service feedback from internal clients with over 70% response rate from 1,000 employees, resulting in service improvements each quarter.
• Served as project lead for enterprise implementations into 63+ offices in the U.S. and abroad including a nationwide Back Office Consolidation.
• Spearheaded and trained adoption of SharePoint for collaboration and document postings with 2,000+ employees.
Appointed as a strategic corporate learning business partner in designing, writing, training, and implementing multiple employee development initiatives from the ground up.
Key Accomplishments
• Elicited and wrote detailed business requirements, tested each release against requirements, prepared release notes and scheduled release for end users in the implementation of enterprise-wide online order management system.
• Managed and wrote enterprise online knowledge site by partnering with clients, product owners, and external designer.
• Developed industry’s first college recruit, searcher, and underwriting training programs within 9 months.
• Spearheaded and led the creation of a national training network consisting of 300+ trainers to share best practices and reduce redundant development.
Gained back key clients through communication and development of products to entire museum client base by identifying their needs and attitudes to development, sales, client services, and technical support teams. Led user group meetings around the country.
Key Accomplishments:
• Led, trained, and organized sales for heavily attended exhibits including shows at the Metropolitan Museum of Art, Whitney Museum, Los Angeles County Museum of Art, Nelson Atkins Museum, and inaugural festivities for Governor Mark Warner.
• Developed written specifications and business cases by comparing and evaluating solutions for future versions of Ticketmaster VISTA client software, leading to building of point of sale and CRM systems.