About Laurel Herring

Specializing in everything from Consumer Technology, to Social Media, Video Games, Design & more.

Laurel Herring's Work History
Company

Sephora Remote Chat Agent

Inktel Contact Center Solutions
Oct 2022 - Nov 2023
I respond to client requests/inquiries via chat including product purchases, service & quality inquiries, order status, product information and general client support issues. I maintain a proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately. Lastly, I assess industry trends to translate knowledge into written, easy-to-understand client communication.
Company

Packaging Agent

Cresco Labs
Dec 2020 - Mar 2023
Weighing, packaging, and labeling cannabis products is at the core of my position. With my keen attention to detail, I work closely with the Quality Assurance team to make sure the product that Cresco Labs puts out is the highest of quality. I am well-versed in the daily schedule of the Pack department, and I have helped above and beyond by training new agents, helping Order Fulfillment, and creating and printing labels. My tech troubleshooting skills and working knowledge of Metrc are also of great use. Trichome Institute certifications in cannabis flower and con- centrates provide me with an elevated understanding of the products we work with on a daily basis.
Company

Customer Service Specialist

Best Buy
Oct 2019 - Feb 2020
Updated customer files and databases. Consulted with customers by telephone and in person to deliver information (price, specifications, etc), take orders, and provide solutions to tech-related questions.
Company

Preschool Teacher

Creme De La Creme Early Learning Centers Of Excellence
Apr 2014 - Apr 2015
Cared for children ages ranging from 5 months to 12 years. I helped feed, change diapers, assist with homework, created and taught lesson plans, kept kids orga- nized, and most importantly provided a safe environment for children to learn and play. Daily reports were communicated to parents regarding their child’s/children’s activities and development.
Company

Tech Writer

Blast Magazine
Oct 2010 - Dec 2012
Wrote various product reviews and top product lists.
Company

LabTech

College Of Mount St Joseph
Aug 2007 - May 2009
Specializing in Mac computers, although knowledgeable in Windows operating systems as well, I assisted students & teachers with on-call computer hardware problems, software inquiries, technology concerns and more at the college computer labs and help desk. I also sold essential software to faculty, staff and students.
Company

Orthodontist Office Assistant

Dr Monica Newby Dds Orthodontist Office
Sep 2006 - Nov 2006
Greeted patients, provided assistance with patient paperwork, helped alphabetize and organize files, and cleaned equipment.
Laurel Herring's Current Work Details
Laurel Herring's Location
location
Fairborn, Ohio, United States
Laurel Herring's Expertise
star
Specializing in everything from Consumer Technology, to Social Media, Video Games, Design & more.
star
Beauty Advisor - Chat
Laurel Herring's Current Industry
bag
Inktel Contact Center Solutions
Laurel Herring's Prior Industry
bag
Dr Monica Newby Dds Orthodontist Office | College Of Mount St Joseph | Blast Magazine | Creme De La Creme Early Learning Centers Of Excellence | Best Buy | Cresco Labs | Inktel Contact Center Solutions
Laurel Herring's Education
Education

Mount St. Joseph University

Mount St. Joseph University , Interactive Media & Design, Communications And Graphic Design
Education

Sycamore High School

Sycamore High School H.S. Degree

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