Leonardo Figueiredo

Leonardo Figueiredo

With a rich professional background spanning over a decade, I bring a wealth of experience in process management, ... | São Paulo, São Paulo, Brazil

Leonardo Figueiredo Email Addresses

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Leonardo Figueiredo

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Leonardo Figueiredo Work History
Lenovo
Reverse Logistics Coordinator
1 March 2022 — Present
Lenovo
Field Services Senior Analyst
1 July 2019 — 1 January 2022
Lenovo
Field Services Analyst
1 October 2015 — 1 July 2019
Sony Brasil
Customer Service Analyst
1 September 2013 — 1 October 2015
Alcateia Distribuidora
Operations Analyst
1 November 2011 — 1 August 2013
Citi Brasil
Trainee
1 May 2011 — 1 October 2011
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Leonardo Figueiredo Current Work Details
Leonardo Figueiredo's Location
São Paulo, São Paulo, Brazil
Leonardo Figueiredo's Expertise
  • With a rich professional background spanning over a decade, I bring a wealth of experience in process management, people leadership, customer relations, and logistics. My specialized expertise lies in Field Services, where I have adeptly overseen strategic partnerships with repair/screening partners and high-skilled contact centers, consistently delivering outstanding results. My proficiency extends to the meticulous analysis and management of key performance indicators (KPIs) and customer experience (CX), showcasing my commitment to optimizing operational efficiency and client satisfaction. I excel in the nuanced art of negotiating and resolving customer conflicts, ensuring a harmonious and positive engagement throughout. In addition to my expertise in customer-centric domains, I possess hands-on experience in reverse logistics, effectively managing cases of DOA (Dead on Arrival) and NDOA machines. My technical toolkit includes a solid command of Microsoft Excel for data manipulation and reporting, coupled with a working knowledge of Power BI, enabling me to derive valuable insights from complex datasets. Highlighting my technical skills, I am well-versed in harnessing the power of Microsoft Excel for data manipulation and reporting. Furthermore, my proficiency extends to Power BI, allowing me to derive actionable insights from complex datasets, thereby contributing to informed decision-making. My advanced level of English not only facilitates seamless communication but also enables effective collaboration in international settings. This linguistic proficiency enhances my ability to navigate diverse professional environments and engage in cross-cultural interactions. In essence, my professional journey is marked by a commitment to service excellence, process refinement, and collaborative leadership. I approach challenges with a mindset of continual improvement, recognizing that there is always room for growth. With a track record of navigating complexities and fostering positive outcomes, I am eager to contribute my skills to dynamic and growth-oriented professional environments.
  • Reverse Logistics | Services | CX | Power BI | Power Platform | Data Analysis | Customer Satisfaction | Customer Support
Leonardo Figueiredo's Current Industry
Lenovo
Leonardo Figueiredo's Prior Industry
Citi Brasil | Alcateia Distribuidora | Sony Brasil | Lenovo

Leonardo Figueiredo Education

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Camden County College
Camden County College Associate's degree, Business Administration and Management, General

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FAQ About Leonardo Figueiredo

  • Leonardo Figueiredo is located at São Paulo, São Paulo, Brazil

  • Leonardo Figueiredo is a With a rich professional background spanning over a decade, I bring a wealth of experience in process management, people leadership, customer relations, and logistics. My specialized expertise lies in Field Services, where I have adeptly overseen strategic partnerships with repair/screening partners and high-skilled contact centers, consistently delivering outstanding results. My proficiency extends to the meticulous analysis and management of key performance indicators (KPIs) and customer experience (CX), showcasing my commitment to optimizing operational efficiency and client satisfaction. I excel in the nuanced art of negotiating and resolving customer conflicts, ensuring a harmonious and positive engagement throughout. In addition to my expertise in customer-centric domains, I possess hands-on experience in reverse logistics, effectively managing cases of DOA (Dead on Arrival) and NDOA machines. My technical toolkit includes a solid command of Microsoft Excel for data manipulation and reporting, coupled with a working knowledge of Power BI, enabling me to derive valuable insights from complex datasets. Highlighting my technical skills, I am well-versed in harnessing the power of Microsoft Excel for data manipulation and reporting. Furthermore, my proficiency extends to Power BI, allowing me to derive actionable insights from complex datasets, thereby contributing to informed decision-making. My advanced level of English not only facilitates seamless communication but also enables effective collaboration in international settings. This linguistic proficiency enhances my ability to navigate diverse professional environments and engage in cross-cultural interactions. In essence, my professional journey is marked by a commitment to service excellence, process refinement, and collaborative leadership. I approach challenges with a mindset of continual improvement, recognizing that there is always room for growth. With a track record of navigating complexities and fostering positive outcomes, I am eager to contribute my skills to dynamic and growth-oriented professional environments. Lenovo

  • Leonardo Figueiredo currently works in the Lenovo

  • Leonardo Figueiredo specializes in With a rich professional background spanning over a decade, I bring a wealth of experience in process management, people leadership, customer relations, and logistics. My specialized expertise lies in Field Services, where I have adeptly overseen strategic partnerships with repair/screening partners and high-skilled contact centers, consistently delivering outstanding results. My proficiency extends to the meticulous analysis and management of key performance indicators (KPIs) and customer experience (CX), showcasing my commitment to optimizing operational efficiency and client satisfaction. I excel in the nuanced art of negotiating and resolving customer conflicts, ensuring a harmonious and positive engagement throughout. In addition to my expertise in customer-centric domains, I possess hands-on experience in reverse logistics, effectively managing cases of DOA (Dead on Arrival) and NDOA machines. My technical toolkit includes a solid command of Microsoft Excel for data manipulation and reporting, coupled with a working knowledge of Power BI, enabling me to derive valuable insights from complex datasets. Highlighting my technical skills, I am well-versed in harnessing the power of Microsoft Excel for data manipulation and reporting. Furthermore, my proficiency extends to Power BI, allowing me to derive actionable insights from complex datasets, thereby contributing to informed decision-making. My advanced level of English not only facilitates seamless communication but also enables effective collaboration in international settings. This linguistic proficiency enhances my ability to navigate diverse professional environments and engage in cross-cultural interactions. In essence, my professional journey is marked by a commitment to service excellence, process refinement, and collaborative leadership. I approach challenges with a mindset of continual improvement, recognizing that there is always room for growth. With a track record of navigating complexities and fostering positive outcomes, I am eager to contribute my skills to dynamic and growth-oriented professional environments.

  • Leonardo Figueiredo speaks the following languages: No languages available.

  • Leonardo Figueiredo has prior experience in the following industries: Lenovo , Lenovo , Sony Brasil , Alcateia Distribuidora , Citi Brasil

  • Leonardo Figueiredo has the following professional experience: Lenovo , Lenovo , Lenovo , Sony Brasil , Alcateia Distribuidora , Citi Brasil .

  • You can view Leonardo Figueiredo’s LinkedIn profile at LinkedIn URL.

  • Leonardo Figueiredo’s work email addresses are [email protected] .

  • Leonardo Figueiredo works at Lenovo