Write and edit software, instrument, and assay instructions for operator's manuals for Grifols instrumentation. Coordinate closely with project teams to determine project and document requirements. Guide documents through the translation process into several languages.
Wrote and edited content for a guide for incoming Category Managers, including descriptions of departments and work processes. Uploaded the material to the learning website. Created Trainer and Trainee Guides for use in the Category Management training program. Interviewed SMEs to develop on-the-job training activities to supplement the guide. Developed a learning activity to teach store displays, locating trainers, creating a template for course content, and setting up the class in the learning center. Assembled monthly newsletters and edited learnlets.
Wrote company blog posts for an elearning interactivity building tool. Used a chatty, informal style to promote the company’s interactivity builders for elearning solutions. Blog topics included MOOCs, HTML5, and Using Free Media Tools to Stretch a Training Budget.
Technical support at Berkeley Labs. Used Word and Adobe Acrobat to create letters, emails and payment records. Updated Excel spreadsheets that tracked publications and expenditures, and updated graphs. Worked on updating department Style Guide.
Used Microsoft Office Suite, including Excel, Word and Outlook to document sales leads, marketing promotions, technical show information, and perform office administration. Researched and routed sales leads using Sales Info and Order Now to check on domestic and international customer inquiries. Entered the information into ACT and routed it to the sales force.
Write articles for Devil Mountain Views, the newsletter for the East Bay chapter of STC, describing new tools and technologies that technical writers are using now or will be using soon. Arrangements Vice President for the East Bay chapter. Previously, Hospitality Manager for the East Bay chapter.
Wrote proposals, edited web page, created boilerplate. Developed outlines, researched, organized and wrote proposals for an educational institution and a telecommunications/television company. Proposals offered Microsoft server solutions for Enterprise Management projects.
Designed, wrote and formatted user manuals for PeopleSoft database products.
Wrote white papers and data sheets for Sun Microsystems' new and experimental products.
Edited and rewrote user guides for Amdahl.
Tested new information, used it to update Harbinger's software manual set.
Responsible for delivering the manual set for Amdahl’s UNIX-based operating system. Supervised four to six writers. Met with engineers and writers to coordinate workflow, stay on top of engineering changes, and establish work schedules. Met corporate quality assurance standards, and delivered technically correct manuals on schedule.
Implemented the conversion of Amdahl’s manual set from troff to FrameMaker. Developed, wrote and formatted manuals for the latest version of Amdahl’s UNIX –based operating system. Worked closely with software engineers and to develop and review documentation to determine that it was technically correct and usable.