Responsible for overseeing three key functions of the technology department at Quantum Health:
Platform Services
β’ Cloud Foundations / DevOps β Focusing on solution delivery pipelines and processes, public cloud management and IaC implementation
β’ Test Automation β Focusing on test automation platforms and frameworks as well as testing best practices
β’ Platform Engineering β Focusing on architecting and engineering compute and storage solutions as well as overseeing enterprise applications such as VMWare, Windows Server and SCCM
β’ Data Platform Management β Focusing on ownership of database and data storage platforms such as SQL, Snowflake and Cloud Native database technologies
β’ Unified Communications β Focusing on communication and collaboration platforms such as Arista Networks, Cisco UCCE and Audio/Visual Solutions
IT Operations
β’ Service Desk β Focusing on end-user support activities such as ticket management & triage, end-user device setup, teardown and administration as well as employee logistics
β’ Data Operations β Focusing on data integration between Quantum and its business partners and data integrity to ensure that our data is accurate and trusted
Information Security
β’ Security Engineering β Focusing on securing in-house developed solutions and implementation of security appliances
β’ Security Operations β Focusing on day-to-day security posture, threat modeling, anomaly detection and forensics
β’ Audit & Compliance β Focusing on business process and technology controls and tracking to ensure the safety and security of Quantumβs technology assets and information
Leading Firewall Consolidation Project which looks to merge 20 individual firewalls into a single central solution across Ohio State Athletics campus
β’ Responsible for inventorying current network and firewall implementation including policy rules, connected devices and IP Subnets
β’ Responsible for migration planning, testing and execution
β’ Once cutover is complete, responsible for decommissioning of existing legacy firewall
Managed software engineering teams responsible for supporting revenue generating and customer service departments.
β’ Responsible for strategy and development of user facing systems such as CRM, WWW site, Customer Portal, and iOS Apps
β’ Managed team of 25 consisting of Developers, QAs, BAs and Product Manages as well as their respective leads
β’ Partnered with Commercial & Residential Sales, Marketing, Home Warranty and our Contact Center to develop and implement strategic solutions that support business growth, efficiency and stability
β’ Assumed PM responsibilities over largest IT project in organization history and successfully delivered project to meet revised timeline and budget. Overall, the project encompassed more than 48,000 hoursβ worth of effort with a budget of 3.4 million
β’ Managed the implementation of a user interface design system and web framework to allow all development teams access to the tools necessary to implement their UIβs with consistency and ease.
Managed IT Operations teams responsible for organizational-wide support of IT hardware (User and Data Center devices), desktop software and Microsoft based products.
β’ Managed team of 28 consisting of Engineers, DBAs, and Desktop Personnel as well as their respective leads
β’ Partnered with App Dev Sr. Leaders to provide Infrastructure & DevOps support for Line-of-Business application implementations
β’ Managed Non-Labor OpEx and CapEx portion of IT budget consisting of over 5 million in hardware and software costs
β’ Increased Service Level Agreement percentages 5 consecutive years from 91% to 97.5%.
β’ Oversaw an almost 300% growth in company size with only a ~10% increase in IT Team headcount
β’ Implemented a strategic partnership with regional Data Center Provider and Enterprise Cloud Vendor in conjunction with on-site Data Center to provide the utmost flexibility with regards to infrastructure resource procurement, allocation and cost.
Managed Infrastructure Engineering as well as take on the responsibilities of being the Subject Matter Expert in all IT infrastructure hardware and software systems. Manage a team of 5 that is responsible for the design, implementation, and maintenance of a network, server and storage infrastructure supporting 1100 users spread across 42 sites.
Engineer and Subject Matter Expert on hardware (servers, switches, routers, firewalls, storage arrays) and software (Active Directory, Exchange, Anti-virus, Backup systems) systems that supported the organization