Mel Held
I'm an accomplished, team-development focused Senior Program Manager with over 23 years of tenure within DFS, with 20+... | Salt Lake City, Salt Lake City, United States
Mel Held’s Emails mh****@di****.com
Mel Held’s Phone Numbers No phone number available.
Social Media
Mel Held’s Location Salt Lake City, Salt Lake City, United States
Mel Held’s Expertise I'm an accomplished, team-development focused Senior Program Manager with over 23 years of tenure within DFS, with 20+ of those years within the Technology field specific to advancing Call Center technologies. I provide expertise in automation engineering and emerging technologies, while driving results year-over-year, and guiding the company to stay relevant in an ever-changing industry. I coach the team to continuously improve their process and practices, enforcing appropriate quality and user experiences, drive out waste and toil, and to foster a culture of continuous innovation and learning. I enjoy creating valuable partnerships and work well with people at all levels of the organization, including stakeholders, customers, vendors, and team members. Technical Skills: ➤ Operating Systems – Windows Desktop 10, Server 2012 & 2016, Linux ➤ Recording Systems – Verint WFO\RSTA\DPA\AQM, Pindrop Passport, Callminer ➤ Automation Systems – AWS, PCF, Jenkins, GitHub, Application Dynamics, Gatling, RPA ➤ Tools – Visio, MS SQL, MS Office, Wireshark, Postman, Jira, Mirro ✉ [email protected]
Mel Held’s Current Industry Discover Financial Services
Mel
Held’s Prior Industry
Discover Financial Services
Not the Mel Held you were looking for?
Find accurate emails & phone numbers for over 700M professionals.
Work Experience
Discover Financial Services
Senior Manager Chapter Engineering
Mon Mar 01 2021 05:30:00 GMT+0530 (India Standard Time) — Present
Discover Financial Services
Sr. Manager – Software Engineering
Thu Jun 01 2017 05:30:00 GMT+0530 (India Standard Time) — Mon Mar 01 2021 05:30:00 GMT+0530 (India Standard Time)
Discover Financial Services
Consultant – IT Services Management
Sun Mar 01 2015 05:30:00 GMT+0530 (India Standard Time) — Thu Jun 01 2017 05:30:00 GMT+0530 (India Standard Time)
Discover Financial Services
Senior Associate – Voice Operations
Thu Nov 01 2012 05:30:00 GMT+0530 (India Standard Time) — Sun Mar 01 2015 05:30:00 GMT+0530 (India Standard Time)
Discover Financial Services
Senior Associate
Wed Jan 01 1997 05:30:00 GMT+0530 (India Standard Time) — Sun Jan 01 2012 05:30:00 GMT+0530 (India Standard Time)Skills
Languages
Mel Held Email Addresses
FAQ About Mel Held
-
Mel Held is located at
Salt Lake City, Salt Lake City, United States -
Mel Held is a
I'm an accomplished, team-development focused Senior Program Manager with over 23 years of tenure within DFS, with 20+ of those years within the Technology field specific to advancing Call Center technologies. I provide expertise in automation engineering and emerging technologies, while driving results year-over-year, and guiding the company to stay relevant in an ever-changing industry. I coach the team to continuously improve their process and practices, enforcing appropriate quality and user experiences, drive out waste and toil, and to foster a culture of continuous innovation and learning. I enjoy creating valuable partnerships and work well with people at all levels of the organization, including stakeholders, customers, vendors, and team members. Technical Skills: ➤ Operating Systems – Windows Desktop 10, Server 2012 & 2016, Linux ➤ Recording Systems – Verint WFO\RSTA\DPA\AQM, Pindrop Passport, Callminer ➤ Automation Systems – AWS, PCF, Jenkins, GitHub, Application Dynamics, Gatling, RPA ➤ Tools – Visio, MS SQL, MS Office, Wireshark, Postman, Jira, Mirro ✉ [email protected] Discover Financial Services -
Mel Held currently works in the
Discover Financial Services -
Mel Held specializes in
I'm an accomplished, team-development focused Senior Program Manager with over 23 years of tenure within DFS, with 20+ of those years within the Technology field specific to advancing Call Center technologies. I provide expertise in automation engineering and emerging technologies, while driving results year-over-year, and guiding the company to stay relevant in an ever-changing industry. I coach the team to continuously improve their process and practices, enforcing appropriate quality and user experiences, drive out waste and toil, and to foster a culture of continuous innovation and learning. I enjoy creating valuable partnerships and work well with people at all levels of the organization, including stakeholders, customers, vendors, and team members. Technical Skills: ➤ Operating Systems – Windows Desktop 10, Server 2012 & 2016, Linux ➤ Recording Systems – Verint WFO\RSTA\DPA\AQM, Pindrop Passport, Callminer ➤ Automation Systems – AWS, PCF, Jenkins, GitHub, Application Dynamics, Gatling, RPA ➤ Tools – Visio, MS SQL, MS Office, Wireshark, Postman, Jira, Mirro ✉ [email protected] -
Mel Held speaks the following languages:
No languages available. -
Mel Held has prior experience in the following industries:
Discover Financial Services , Discover Financial Services , Discover Financial Services , Discover Financial Services -
Mel Held has the following professional experience:
Discover Financial Services , Discover Financial Services , Discover Financial Services , Discover Financial Services , Discover Financial Services . -
You can view Mel Held’s
LinkedIn profile at LinkedIn URL. -
Mel Held’s work email addresses are
[email protected] . -
Mel Held works at
Discover Financial Services
People you may be interested in
- Gao Yang
- Ashante Johnson
- Lynn Rives
- Rachel Connell
Student at Beihang University
Employee
Teacher Candidate
Culturally and Linguistically Diverse Educator at School District 49