Michael Busseni
Innovative executive with 20+ years' experience leading large-scale technology transformations and managing complex operations. Proven track record as... | Lexington, Kentucky, United States
Michael Busseni’s Emails mi****@le****.com
Michael Busseni’s Phone Numbers No phone number available.
Social Media
Michael Busseni’s Location Lexington, Kentucky, United States
Michael Busseni’s Expertise Innovative executive with 20+ years' experience leading large-scale technology transformations and managing complex operations. Proven track record as a culture changer, transforming business landscapes, through innovation and creativity. Expert in executing strategies aligned with business objectives. Provide leadership for collaborative, high-performing global teams. Foster a culture of continuous improvement resulting in substantial cost savings, operational efficiencies, and enhanced business value. Effective, influential communicator, known for building strong stakeholder relationships, building trust, and aligning business strategies, resources, and people for customer success. In my current role, I am responsible for ensuring efficient, end-to-end support for Lexmark’s customers and channel partners around the world. My team has direct interaction with our customers over 5000 times a day and ensure some of their most critical business processes are successful. For example, 9 out of 10 US retail pharmacies are Lexmark customers and the 6.7 billion prescriptions filled in the US in 2022 couldn’t have been completed without the proper printed disclosures that are required with every prescription. My team is there to make sure the pharmacy can successfully fill prescriptions and the customer receives the medication they need. Career highlights include: ►Service Delivery Key Metric performance records: CSAT, Average Handle Time, Remote Fix, Restore, Availability and Service Action Rate ►Improving our NPS Score and Customer Renewal Rate YoY ►Leading "Shift Left" strategy for Service Delivery ►Earning 2023 CIO 100 Award "Celebrating the rearchitecting of our Service Operations" ►2023 TSIA Star Award Finalist for “Innovation in Leveraging Analytics for Service Excellence” ►Implementing Omnichannel technology within Microsoft Dynamics CRM ►Decreasing major outages in IT by 50% YoY for three years ►Led Data Center Transformation Program which included the virtualization and migration of all corporate infrastructure & applications to the cloud ►History of innovation, solutioning, negotiation, and execution that reduced cost & delivered efficiencies totaling nearly 100M during my tenure ►TSIA Field Service Advisory Board Member However, I am most proud of developing future leaders and creating a culture and legacy that leaves a lasting impact.
Michael Busseni’s Current Industry Lexmark
Michael
Busseni’s Prior Industry
Lexmark
|
Lexmark International
Not the Michael Busseni you were looking for?
Find accurate emails & phone numbers for over 700M professionals.
Work Experience
Lexmark
Director – Worldwide Service Delivery
Sat Dec 01 2018 05:30:00 GMT+0530 (India Standard Time) — Present
Lexmark
Senior Manager – Global It Operations & Strategic Vendor Management Office
Tue Nov 01 2016 05:30:00 GMT+0530 (India Standard Time) — Sat Dec 01 2018 05:30:00 GMT+0530 (India Standard Time)
Lexmark International
Manager - Global It Infrastructure Services & Operations
Fri May 01 2015 05:30:00 GMT+0530 (India Standard Time) — Sat Oct 01 2016 05:30:00 GMT+0530 (India Standard Time)
Lexmark International
It Global Program Manager – Data Center Transformation Program
Thu Aug 01 2013 05:30:00 GMT+0530 (India Standard Time) — Fri May 01 2015 05:30:00 GMT+0530 (India Standard Time)
Lexmark
Manager - Global It Infrastructure Alliances And Support
Thu Mar 01 2007 05:30:00 GMT+0530 (India Standard Time) — Tue Jan 01 2013 05:30:00 GMT+0530 (India Standard Time)
Lexmark International
Global Data Center Manager & Architect
Sun May 01 2005 05:30:00 GMT+0530 (India Standard Time) — Thu Mar 01 2007 05:30:00 GMT+0530 (India Standard Time)
Lexmark
Global Network Architect & Program Manager
Mon Jan 01 2001 05:30:00 GMT+0530 (India Standard Time) — Fri Apr 01 2005 05:30:00 GMT+0530 (India Standard Time)Skills
Languages
Michael Busseni Email Addresses
FAQ About Michael Busseni
-
Michael Busseni is located at
Lexington, Kentucky, United States -
Michael Busseni is a
Innovative executive with 20+ years' experience leading large-scale technology transformations and managing complex operations. Proven track record as a culture changer, transforming business landscapes, through innovation and creativity. Expert in executing strategies aligned with business objectives. Provide leadership for collaborative, high-performing global teams. Foster a culture of continuous improvement resulting in substantial cost savings, operational efficiencies, and enhanced business value. Effective, influential communicator, known for building strong stakeholder relationships, building trust, and aligning business strategies, resources, and people for customer success. In my current role, I am responsible for ensuring efficient, end-to-end support for Lexmark’s customers and channel partners around the world. My team has direct interaction with our customers over 5000 times a day and ensure some of their most critical business processes are successful. For example, 9 out of 10 US retail pharmacies are Lexmark customers and the 6.7 billion prescriptions filled in the US in 2022 couldn’t have been completed without the proper printed disclosures that are required with every prescription. My team is there to make sure the pharmacy can successfully fill prescriptions and the customer receives the medication they need. Career highlights include: ►Service Delivery Key Metric performance records: CSAT, Average Handle Time, Remote Fix, Restore, Availability and Service Action Rate ►Improving our NPS Score and Customer Renewal Rate YoY ►Leading "Shift Left" strategy for Service Delivery ►Earning 2023 CIO 100 Award "Celebrating the rearchitecting of our Service Operations" ►2023 TSIA Star Award Finalist for “Innovation in Leveraging Analytics for Service Excellence” ►Implementing Omnichannel technology within Microsoft Dynamics CRM ►Decreasing major outages in IT by 50% YoY for three years ►Led Data Center Transformation Program which included the virtualization and migration of all corporate infrastructure & applications to the cloud ►History of innovation, solutioning, negotiation, and execution that reduced cost & delivered efficiencies totaling nearly 100M during my tenure ►TSIA Field Service Advisory Board Member However, I am most proud of developing future leaders and creating a culture and legacy that leaves a lasting impact. Lexmark -
Michael Busseni currently works in the
Lexmark -
Michael Busseni specializes in
Innovative executive with 20+ years' experience leading large-scale technology transformations and managing complex operations. Proven track record as a culture changer, transforming business landscapes, through innovation and creativity. Expert in executing strategies aligned with business objectives. Provide leadership for collaborative, high-performing global teams. Foster a culture of continuous improvement resulting in substantial cost savings, operational efficiencies, and enhanced business value. Effective, influential communicator, known for building strong stakeholder relationships, building trust, and aligning business strategies, resources, and people for customer success. In my current role, I am responsible for ensuring efficient, end-to-end support for Lexmark’s customers and channel partners around the world. My team has direct interaction with our customers over 5000 times a day and ensure some of their most critical business processes are successful. For example, 9 out of 10 US retail pharmacies are Lexmark customers and the 6.7 billion prescriptions filled in the US in 2022 couldn’t have been completed without the proper printed disclosures that are required with every prescription. My team is there to make sure the pharmacy can successfully fill prescriptions and the customer receives the medication they need. Career highlights include: ►Service Delivery Key Metric performance records: CSAT, Average Handle Time, Remote Fix, Restore, Availability and Service Action Rate ►Improving our NPS Score and Customer Renewal Rate YoY ►Leading "Shift Left" strategy for Service Delivery ►Earning 2023 CIO 100 Award "Celebrating the rearchitecting of our Service Operations" ►2023 TSIA Star Award Finalist for “Innovation in Leveraging Analytics for Service Excellence” ►Implementing Omnichannel technology within Microsoft Dynamics CRM ►Decreasing major outages in IT by 50% YoY for three years ►Led Data Center Transformation Program which included the virtualization and migration of all corporate infrastructure & applications to the cloud ►History of innovation, solutioning, negotiation, and execution that reduced cost & delivered efficiencies totaling nearly 100M during my tenure ►TSIA Field Service Advisory Board Member However, I am most proud of developing future leaders and creating a culture and legacy that leaves a lasting impact. -
Michael Busseni speaks the following languages:
No languages available. -
Michael Busseni has prior experience in the following industries:
Lexmark , Lexmark International , Lexmark International , Lexmark , Lexmark International , Lexmark -
Michael Busseni has the following professional experience:
Lexmark , Lexmark , Lexmark International , Lexmark International , Lexmark , Lexmark International , Lexmark . -
You can view Michael Busseni’s
LinkedIn profile at LinkedIn URL. -
Michael Busseni’s work email addresses are
[email protected] . -
Michael Busseni works at
Lexmark
People you may be interested in
- Celeste Sterrett
- Richard Bell
- Mejdi Bouchlaghem
- Molly Ritter
- Krystal Hasani
Project Administrator at Garco Construction
Machine Operator at BRITVIC PLC
Responsable des Infrastructures Physiques IT de Sorbonne Université (DSI) - Membre du Groupe Logiciel (MESR)
Division Manager
Financial Analyst at Scotiabank