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About Paulo Fernandes
Digitizing global cash management account information and reporting products on internet and host to host platforms. Delivering for small business banking to l...
Paulo Fernandes's Work History
Senior Product Manager, Wholesale Digital
Hsbc
Oct 2009 - Present
Global Account Information and Reporting Lead
Manager, HSBCnet Direct Services
Hsbc Bank
Jan 2008 - Oct 2009
Managing a Helpdesk and Operations team servicing 17 countries
for Level 1 customer support and training, and data processing.
Manager, Level 1 Customer Support, HSBCnet Direct Services
Hsbc
Mar 2006 - Jan 2008
Managed a Helpdesk team of 30 staff supporting customers in 17 countries, in 6 languages, 24 hours per day, 6 days per week.
Business Support Officer, Level 2, HSBCnet Knowledge Center
Hsbc
Aug 2005 - Mar 2006
Level 2 Support
-managing incidents with IT that were escalated from Level 1 Support Officers
Business Support Officer, Level 1, HSBCnet Customer Support
Hsbc
Mar 2005 - Aug 2005
Level 1 HSBCnet Helpdesk
-HSBCnet internet application support
-Customer training
Technical Support Agent
Ip Applications
Oct 2004 - Mar 2005
Level 1 Technical Support for various ISPs in the US and Canada
-Broadband and Dial up internet connectivity support
-email client support
-ISP applications support
Paulo Fernandes's Current Work Details
Paulo Fernandes's Location
CanadaPaulo Fernandes's Expertise
Digitizing global cash management account information and reporting products on internet and host to host platforms. Delivering for small business banking to large global commercial, corporate, and financial institution customers at one of the world's largest banks.
Senior Digital Product Manager at HSBC
Paulo Fernandes's Current Industry
Hsbc
Paulo Fernandes's Prior Industry
Ip Applications | Hsbc | Hsbc Bank
Paulo Fernandes's Education
Capilano University
Capilano University Business Computing Co-Op , It
Capilano University
Capilano University Business Administration
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