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About Robert Balla
Results-driven professional, possessing strong organization, problem-solving, customer service and relationship-building skills, with a focus in Records & Infor...
Robert Balla's Work History
Solutions Development Specialist
Iron Mountain
May 2022 - Present
•Scoping and Solution Design across Iron Mountain's Digital portfolio
•Understand customers physical and digital information environment and identify challenges.
•Provide problem solving with Records Solutions
• Perform Quality Assurance to ensure 100% accuracy
•Provide solution configuration recommendations, architectural diagrams, quote/schedule/contract/SOW creation, modification and support
•Present solution overviews and demonstrations
•Answer sales teams questions and provide training as needed
•Support technical portion of RFPs and RFQs
•Exceed assigned pipeline and quota achievement
Records Management Document Imaging Specialist
Pine Tree
Jan 2020 - May 2022
• Retrieve, export and import documents into our document storage platform (SharePoint/Marketplace Libraries) for all departments including Property and Corporate Accounting, Legal, Property Management, Leasing, Construction and Transactions, et al.
• Perform quality review and verification of prepared records for quality assurance(QA)
• Facilitate the process of end-to-end document management, provide archive control over existing and newly-imported documents and apply retention policies to scanned items
• Coordinate and develop script for document processing and projects using document management software (PSIcapture) to assist with our goal towards a paperless environment and organized libraries
• Develop procedures and train end users on programs created for their departments content
• Program and create document workflows for processing to increase efficiency for every department
• Train, develop and supervise new employees on software, document management and daily operations
• Coordinate with offsite companies for scanned records and document retrievals
• Provide desktop support when needed
Records Management Document Imaging Specialist
Irc Retail Centers
Feb 2016 - Jan 2020
• Retrieve, export and import documents into our document storage platform (SharePoint/Marketplace Libraries) for all departments including Property and Corporate Accounting, Legal, Property Management, Leasing, Construction and Transactions, et al.
• Perform quality review and verification of prepared records for quality assurance(QA)
• Facilitate the process of end-to-end document management, provide archive control over existing and newly-imported documents and apply retention policies to scanned items
• Coordinate and develop script for document processing and projects using document management software (PSIcapture) to assist with our goal towards a paperless environment and organized libraries
• Develop procedures and train end users on programs created for their departments content
• Program and create document workflows for processing to increase efficiency for every department
• Train, develop and supervise new employees on software, document management and daily operations
• Coordinate with offsite companies for scanned records and document retrievals
• Provide desktop support when needed
Records Management Specialist
Archive Systems
Nov 2012 - Jan 2016
â–ª Ensure secure and timely delivery of legal records
â–ª Convert physical files to digital format using document management software
â–ª Manage and track legal files within online document management system
â–ª Coordinate with offsite law firms for records scanning, storage and deliveries
â–ª Provided desktop support when needed
â–ª Worked closely with the records departments in several law firms
Field Service Technician
Honeywell
Mar 2007 - May 2009
â–ª Installed, programmed and repaired HVAC systems
â–ª Installed and repaired fire and security systems
â–ª Worked with cross functional teams to execute client requests
â–ª Assisted in delivery and installation of equipment
â–ª Managed equipment inventory including, stocking and monthly assessment
Graphic Designer
Self Employed
Dec 2006 - Nov 2012
â–ª Meet with clients to obtain objectives of requests
â–ª Create promotional materials for businesses and private parties
â–ª Manage client expectations and deadlines
Robert Balla's Current Work Details
Robert Balla's Location
Chicago, Chicago, United StatesRobert Balla's Expertise
Results-driven professional, possessing strong organization, problem-solving, customer service and relationship-building skills, with a focus in Records & Information Management. Over 15 years of experience in technical industries with goals to always provide first-time resolutions to customers and a history of collaboration with peers to implement complex projects driving efficiencies across the organization. Also proficient in the following:
-Microsoft Office Products
-PSIcapture (Document Management Software)
-SharePoint
-Records & Information Management
-Training
-Troubleshooting
-Customer Service
-Adobe Acrobat
Records Management Solutions Development Specialist at Iron Mountain
Robert Balla's Current Industry
Iron Mountain
Robert Balla's Prior Industry
Self Employed | Honeywell | Archive Systems | Irc Retail Centers | Pine Tree | Iron Mountain
Robert Balla's Education
Westwood College-Dupage
Westwood College-Dupage Bachelor's Degree , Graphic Design
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