As an independent consultant, my primary focus was to ensure all of my customers issues were addressed by the most qualified and efficient providers possible. I would help my customers identify and document their specific needs, and then search for a solution best suited to meet that need. After careful screening and discussions with the customer, I would then ensure the new solution was implemented quickly and within budget. This resulted in a number of projects being completed, and establishing new relationships between my customer and the new provider that will be beneficial to both going forward.

One of my key responsibilities with Vantage Point was to ensure our client's needs were being met quickly and professionally. Whether they were experiencing a problem with their working technology, or looking to upgrade/expand upon the technology they depend on, I helped find the solution that will keep them moving forward. I also introduced our services to new and potential clients, outlining how we can help them save money while also addressing their technology needs. Communication is key, and something we do very well!

Upon joining the LA Convergence team my responsibilities turned to the further development of LA Convergence's technical support capabilities and partnerships. By aligning with strategic partners in delivering key consulting and support solutions we were able to leverage our experience and expand our capabilities beyond the single project/single customer model. Our growth into the commercial markets, while still delivering training and consulting to the state's government agencies grew rapidly.

I was responsible for successfully providing direct, onsite project management of the Broadband Technology Opportunities Program for the State Library of Louisiana. My responsibilities included overseeing the daily operations of all areas of the program, including the management of contracted personnel, scheduling and coordination of the thousands of classes being held around the state, relationship management with all library systems and liaison responsibilities with State Library staff. The "Louisiana Libraries Connecting People to Their Potential" project was an 8.8m federal grant awarded in 2010 to deploy more than 760 computer workstations to meet the needs of every library in the state library system. We deployed mobile computer training labs statewide to provide enhanced broadband training opportunities, delivering over 4000 targeted Internet and job skills training courses. In addition, the project established wireless hotspots in each library location that did not have this available already, or desired a more functional solution, We also delivered IT Consulting to any state library system that needed technical expertise to support their existing network. The program encompassed 340 libraries in 64 parishes.

My responsibilities included the integration of customers between 2 companies, and the development of a comprehensive services offering. Provided direct and indirect IT solutions and support to customers in a variety of markets. Responsible for support and development of all proposals and quoting of hardware, software and hosted solutions for the entire Managed IT Services team. * Successfully re-engineered and implemented IT solutions that were geared towards providing a mixture of managed and monitored services for the Small to Mid Sized market. Developed a Managed Services line of solutions to maximize customer support, and develop a revenue base for the company. * Worked closely with the Operations staff to ensure they were trained and prepared to deliver solutions that would meet and exceed Service Level Agreements. * Implemented strategic partnerships with a variety of manufacturers and vendors needed to effectively deliver customer-focused solutions. * Developed technology upgrades and redesigned network infrastructures for Small, Medium and Enterprise customers. * Performed the functions of Project Manager on major projects around the country. This was essential during the initial start-up phase at GB Tech. Through close coordination with the National Project Management team, ultimate PM responsibilities were transferred, and I continued to provide secondary support to this team as needed. * Worked directly with customers and project managers in a consultative capacity geared towards delivering affordable and dependable networks, while maximizing their ROI. * Developed and coordinated solutions that delivered both premise-based and hosted VoIP solutions for large and small customers. Developed and administered the necessary vendor partnerships that allowed for the profitable deployment of multiple VoIP solutions.

Provided direct and indirect IT solutions and support to customers in a variety of markets. Responsible for support and development of all proposals and quoting of hardware and software for the entire Managed IT Services team. Redesigned and upgraded network infrastructures for national SMB customers. Developed and coordinated hosted VoIP solutions for large and small customers. Managed new product development, pricing and promotions.

Managed the Houston branch of Turning Point Solutions Group’s IT Services Operations. Ensured all facets of customer service were delivered, while improving on the bottom line. Managed all areas of vendor relations, documentation, and invoicing. Successfully planned and executed large scale moves for a national account that was relocating hundreds of personnel over a 12 month period. Managed the Premier HP Service Partnership, providing HP with onsite support to customers requiring warranty services.

Coordinated resources and manpower while onsite to deliver a large-scale inventory of a major medical facility. Ensured cost savings were met and still delivered 1 month ahead of schedule. Managed the entire service operation consisting of over 12 IT personnel. Managed projects such as onsite scheduling, parts ordering and delivery, onsite network integration and field services. UCG unfortunately filed for bankruptcy protection and eliminated the department.

Provided local businesses and residential customers with direct, one-on-one IT services at a competitive price. Working with local VAR’s, ensured best pricing and solutions for all users, large or small. Serviced over 30 regional SOHO customers with all of their IT needs. Provided consultative services to ensure timely, cost effective solutions were procured and installed. Served as an IT adviser to many end users who required specific training and clarification of their particular needs. Although a new opportunity with United Computing Group required I relocate from Louisiana to Texas, I coordinated with other companies to continue to support my customers.

Represented GE Capital ITS as onsite engineer with St. Francis Cabrini Hospital. As liaison between the hospital and GE Capital, I ensured all procurements, installations and repairs and executed as outlined in the SOW. As part of the management team, coordinated and participated in the roll-out of a hospital wide upgrade to the existing hardware infrastructure. Developed and maintained detailed records of all assets coming in to the facility. Ensured all existing hardware and software was accounted for, as well as development of disposition plans for antiquated equipment. Provided onsite warranty and support service as part of the IT staff. Managed company assets and procurement. Managed company projects of Y2K upgrades and solutions. Managed vendor processes of parts ordering and returns. The contract ended following the Y2K upgrades and transition.

As assistant to the Director of IT Resource Management, managed the process of asset procurement, disposition and re-allocation of all company IT resources. With average spending in excess of 1 million dollars annually, I ensured all costs were at the lowest level possible. Substantially reduced the overall spending be ensuring competitive prices were maintained. As project manager for all upgrades and installations, I developed plans for installation and relocation of new and existing equipment. Supervised a team of 6 technicians whose daily role was to provide break/fix support, installations and training. Maintained payroll and HR records for all assigned personnel. Unfortunately, a reduction in force eliminated this position.

Although initially hired as an inside technician and dispatcher, the company realized my supervisory experience while in the military was needed with an onsite support contract for CLECO Corporation. I was responsible for supervising 6 onsite network technicians while delivering support and consultation for the customer. Participated in company meetings, prepared reports and support matrix, worked with vendors, and assisted in the development of project-based technology solutions. At the end of the contract, CLECO elected to hire us directly to continue these services.

During 11 years of active duty service, provided IT services to over 600 military and civilian members. Coordinated all procurement, project upgrades, maintenance and security across 5 military installations in the United States. Served as IT Manager for mainframe, SCO Unix, Novell, and Microsoft networks. Provided technical support to organizational staff. Persian Gulf War Veteran (Meritorious Service Medal)