
Roxie Strunk
• Cloud Collaboration Engineer – Serve as Lead Solution Engineer for Cloud Contact Center projects. Design, build... | Wichita, Kansas, United States
Roxie Strunk's Emails rs****@tr****.com
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Roxie Strunk's Location Wichita, Kansas, United States
Roxie Strunk's Expertise • Cloud Collaboration Engineer – Serve as Lead Solution Engineer for Cloud Contact Center projects. Design, build and implement solutions in Webex Contact Center (Cisco) and CCPro (proprietary). • Senior UC Consultant – Serve as Lead Solution Engineer and Project Lead on all types of projects. Focusing on Cisco Hosted Collaborated Solution (HCS), HCS for Contact Center, Webex Contact Center Expert (CJP) and various integrated solutions over the last several years. Develop discovery tools and conduct business area assessment and user needs analysis. Design, build and program servers, routers, switches, video units and end devices according to discovery results. Manage implementations, provide user and staff training. Develop test plans for each project and coordinate user acceptance. Author project documentation such as HLD/LLD/AsBuilt, Network Visios and Training Materials. Transition projects from implementation to run and maintain at project closure and provide Quaternary support. Utilize business assessments to suggest upgrades, expansions or replacements. • Project Management – Develop project plans, implementation schedules, manage risks associated with projects, assure equipment is procured with timely arrival, assure projects complete on time and within budget, manage tasks within scope of work, obtain approval as required to advance/complete projects, perform Project Review at the completion of all projects. • Policies, Processes and Procedures – Creation, review and improvement of internal processes and procedures as related to project development and implementation. • Management – Supervision of staff, Budget, Vision, Strategic Planning, Change Management, Contracts, Purchasing and Inventory. • Trainer – Create training materials; perform instructor led training classes for Microsoft and Cisco Technologies as well as proprietary hardware & software. • HIPAA – Security and Privacy officer – create and enforce policies to assure agency is HIPAA compliant. Specialties: Cisco & Microsoft Technologies, Project Management, Training Specialist
Roxie Strunk's Current Industry Trace3
Roxie Strunk's Prior Industry Koch Industries | Brite Voice Systems | Family Consultation Service | Intrado | Trace3
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