Monitors OEM warranty databases for product lines supplied. Champions Warranty Performance Forecasting outlining potential risks to program teams. Provides team with warranty performance history. Interfaces with Sales and customer in drafting or warranty sharing agreements and quote package warranty projections. Assures robustness of resolution actions (i.e., tested like used, elimination of escape and occurrence paths, fix will not create new risk). Analyzes product quality concerns and proposes solutions. Analyzes warranty failure modes with engineering teams and divisions and makes appropriate contact with dealers to understand issues. Understands all corrective actions in process that address warranty issues and communicates them to the customer Initiates root cause analysis using the appropriate OEM problem solving methodologies. Analyzes warranty returns with engineering team and divisions. Provides team with timely identification of warranty trends and concerns. Utilizes data to focus team efforts on reducing warranty costs and warranty cost recovery exposure. Performs warranty reporting on monthly basis. Assures that warranty sharing objectives and goals are being met and are not at risk. Assists team with concern resolution reports (i.e., Storyboard/6 Panels/8D’s-7 Steps-5 Phases). Performs warranty reviews at customer warranty return centers. Participates with JIT Division’s tasks with OEMs. Provides manufacturing locations with pre-delivery and low time-in service data. Independently prioritizes the completion of warranty tasks and the resolution of issues to ensure compliance to program deliverables. Provides Program Management, Product Engineering, and Quality groups with historical warranty data. Maintains all appropriate documentation in a readily retrievable format. Applies academic principles and maintains awareness of advanced statistical-based tools. etc.

No description available.