Communication · Communicate effectively with mall management, tenants, and guests · Establish a strong rapport with retailers and distribute information as necessary · Act as a liaison between guests and mall management · Attend all mall management team meetings · Maintain awareness of issues pertinent to center and report as necessary Team Leadership · Interview and hire Customer Service staff · Provide new employee training, as well as continued team training and evaluation · Prepare staff meetings and provide minutes to supervisor and mall management staff · Establish shifts and create a weekly work schedule for staff, making accommodations when necessary · Evaluate employees to improve performance · Set team and individual performance goals · Drive Customer Service Team to achieve a high level of guest satisfaction Administrative · Accurately complete daily, weekly, and monthly reports and meet deadlines · Daily reconciliation of gift card monies · Scheduling and payroll Marketing · Support mall marketing and tourism initiatives · Manage Customer Service Team participation in promotional activities · Manage day to day operations of shopping center gift card program, including corporate orders as necessary

· Assigned employees to specific duties to best meet the needs of the store. · Conducted store inventory (once per week). · Maintains business records as outlined in the Subway Operations Manual. Analyzes business records to increase sales. · Supports local and national marketing initiatives. · Identifies and contacts prospective customers to promote sales.

No description available.

· Maintained over 200 dogs in the facility with one other associate. · Trained new associates in this role. · Ensured the dogs are in the right place at the right time. · Ran dogs from the front desk to the kennels.

· Always making sure that the customers were happy and having fun. · Handling customer enquiries and complaints · Led trails, taught lessons. · Managed the schedule for employees. · Managed the barn and the employee. · Booked trails. · Recruiting, training and supervising staff. · Promoting and marketing the business.