• Performed maintenance and troubleshoot a wide range of broadcast equipment • Performed end user IT training by providing education and precise documentation to overcome common issues • Provided support in the management of Servers, Network Security, and Network Services that includes Windows 2003, 2008, 2008R2, 2012, 2012 R2, 2016, Red Hat, Symantec Antivirus , Cisco , and Juniper Products • Utilized knowledge of PC and Mac hardware and software to support on-site installing, servicing, and repairing workstations within a 150 user facility that includes Windows XP, Vista, 7, 8, 10, Ubutnu, and macOS • Created and maintained the onsite ticketing software which created a system of accountability and a direct flow of communication between engineers and the end users

• Adhered to HIPPA compliance while providing comprehensive application support by utilizing RDP Services • Maintained the Microsoft Active Directory by creating accounts, setting user policies and allocating permissions • Maintained hardware asset control of inventory as well as deployed new desktop and laptop devices to end-users with applications accommodating specific user job responsibilities within the accounting, marketing, POS, POC, QA, and administration departments. • Performed support, upgrades, migrations, management of servers and infrastructure modifications within a 120 user facility that included Windows Server NT, 2000, 2003, 2008, 2008R2, and 2012 • Configured and maintained VOIP phones, servers, switches, and routers