Responsible for managing the daily execution of all banquet functions in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, was responsible for performing the following tasks to the highest standards: Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. Oversee the set up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping Oversee the break down of the function room and ensure proper storage of equipment Ensure compliance with health, safety, sanitation and alcohol awareness standards

Directed and organized the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

Major role was to run a store successfully. Worked on the shop floor, and was in constant contact with their customers and staff. Ensured their staff gave great customer service as well as dealing with the financial side of the store and people management. Was responsible for the following: •recruiting, training, supervising and appraising staff •managing budgets •maintaining statistical and financial records •planning •promoting and marketing the business •dealing with customer queries and complaints •overseeing pricing and stock control •maximizing profitability and meeting sales targets •ensuring compliance with health and safety legislation •preparing promotional materials and displays