Shaneika B

FAQ About Shaneika B

• What is Shaneika B's address?

  Shaneika B is located at
  618 South Wabash Avenue, Chicago, United States

• What is Shaneika B's job title?

  Shaneika B is a
  As a Tech Customer Support Manager specializing in B2B, SaaS and AI-first Customer Support . I am passionate about current & future partnership of AI + Human Support! Being able to contribute/create in a space that has me driving engagement, operations, and performance within Global Organizations. With a dynamic and results-oriented approach, I excel in hiring, coaching, and developing high-performing teams while effectively managing day-to-day operations. I am known for my ability to maintain a keen pulse on team and department culture, driving initiatives that enhance engagement and leveraging insights from engagement surveys to create a thriving work environment. My strategic mindset allows me to connect the dots between broader themes and trends, formulating action plans and making key decisions that align with organizational goals. I am experienced in onboarding new hires and providing mentorship to current department specialists, fostering their growth and leadership capabilities. Recognized for my ability to translate organizational goals into actionable day-to-day activities, I ensure alignment with the overall strategic direction. In my role, I host impactful weekly 1:1 and team meetings, fostering open communication and collaboration. I am passionate about building and maintaining high morale, culture, and energy within teams, and I approach this with an inspiring and motivating demeanor. As an advocate for leveraging AI in customer support, I integrate cutting-edge AI solutions to enhance customer experiences and streamline operations. I contribute regularly to regional, global, and cross-functional initiatives, closely aligned with our fiscal year strategy and goals. As a trusted partner to the CS Director and Support Operations team, I play a key role in driving and shaping initiatives that support our organization's overarching objectives. Intercom

• What industry does Shaneika B currently work in?

  Shaneika B currently works in the
  Intercom

• What is Shaneika B's area of expertise?

  Shaneika B specializes in
  As a Tech Customer Support Manager specializing in B2B, SaaS and AI-first Customer Support . I am passionate about current & future partnership of AI + Human Support! Being able to contribute/create in a space that has me driving engagement, operations, and performance within Global Organizations. With a dynamic and results-oriented approach, I excel in hiring, coaching, and developing high-performing teams while effectively managing day-to-day operations. I am known for my ability to maintain a keen pulse on team and department culture, driving initiatives that enhance engagement and leveraging insights from engagement surveys to create a thriving work environment. My strategic mindset allows me to connect the dots between broader themes and trends, formulating action plans and making key decisions that align with organizational goals. I am experienced in onboarding new hires and providing mentorship to current department specialists, fostering their growth and leadership capabilities. Recognized for my ability to translate organizational goals into actionable day-to-day activities, I ensure alignment with the overall strategic direction. In my role, I host impactful weekly 1:1 and team meetings, fostering open communication and collaboration. I am passionate about building and maintaining high morale, culture, and energy within teams, and I approach this with an inspiring and motivating demeanor. As an advocate for leveraging AI in customer support, I integrate cutting-edge AI solutions to enhance customer experiences and streamline operations. I contribute regularly to regional, global, and cross-functional initiatives, closely aligned with our fiscal year strategy and goals. As a trusted partner to the CS Director and Support Operations team, I play a key role in driving and shaping initiatives that support our organization's overarching objectives.

• Which languages does Shaneika B speak? 

  Shaneika B speaks the following languages:
  No languages available.

• Which industries has Shaneika B previously worked in?   

  Shaneika B has prior experience in the following industries:
  Intercom , Cision , Paper Source , Clean Your Dirty Face , Payline Data , Payline Data , Payline Data , Staples , H And M , Tcf Bank

• What is Shaneika B’s work experience?  

  Shaneika B has the following professional experience:
  Intercom , Intercom , Cision , Paper Source , Clean Your Dirty Face , Payline Data , Payline Data , Payline Data , Staples , H And M , Tcf Bank .

• How can I find Shaneika B on LinkedIn?  

  You can view Shaneika B’s
  LinkedIn profile at LinkedIn URL.

• What are Shaneika B’s work email addresses?  

  Shaneika B’s work email addresses are
  [email protected] .

• What company does Shaneika B work for?  

  Shaneika B works at
  Intercom