Delivering on mergers and acquisition integrations and operational business projects across various business verticals, such as legal, sales, bookings, etc. Established an enterprise project management office comprising mergers and acquisition integration, corporate governance, organization adoption & enablement, project management, business solutions analysis, and testing. Saved in one year of 7M through the retirement of redundant technologies/systems, SalesForce Dot Com, SAP, and more.
Implementing master data management leveraging Informatica for end-to-end critical business processes. Driving force to implement corporate strategy governance best practices through initiative prioritization, business cases (return on investment), funding decision-making, and leadership oversight procedures. Instantiated consistent delivery through the build-out of portfolio management, project management, and delivery practices.
βTurned aroundβ a lagging Program Management Office into a 55+ person delivering enterprise program management office consisting of multiple departments, supporting various business verticals, such as executives, legal, sales, security, product management, bookings, order management, finance, IT, etc.
Implemented operational metrics, global enterprise data & process ownership, business analysis, project management, and testing practices leading to increased delivery quality, adoption, and project closures on time and within budget.
Privately held Project Management Consulting and Training Firm.
β¬₯ Led multiple client engagements, including digital transformation, online retail, marketing, information security projects, system retirements, and commercial off-the-shelf implementations as a hands-on program manager. Sample projects include online voting tools for entertainment companies, ISO27001 implementation for services firms, and multiple efforts in healthcare, manufacturing (product development), and finance/payment processes.
β¬₯ Developed and delivered customized university, corporate, and private training courses in agile, product management, leadership, information security, project management, quality, and software development.
β¬₯ Taught over 250+ university-level and extension courses on behalf of the University of California - Irvine, California State University - Fullerton, University of California β Los Angeles, and the University of Redlands. Course topics: product management, project management, agile & DevOps delivery, business analysis, innovation leadership, quality assurance, information security, and public speaking.
Manage and implement the end-to-end project management processes for Service Oriented Architecture (SOA) web service projects. Maintain and manage the web services portfolio, inclusive of portfolio schedules, resources, and finances to +/- 3% of estimates. Provide day to day direction to a team of project managers to ensure on-time delivery of web service projects. Promote and define web service governance practices and reuse of existing web services practices.
Leads the end-to-end product life cycle of all Scorpion product and service areas from conception, development, project management, strategic direction/vision setting, and product end-of-life or maturing via enhancements. Manages the client experiences of Scorpion products and services; from client statement of work and other contract development to client account management.
Design end-to-end infrastructure request fulfillment and management processes for development and delivery of infrastructure products and services.
Server as the Los Angeles Area VP Board Member supporting the goals and objectives of GLA LIG, our members, and itSMF USA.
Established and directed a multi-million dollar infrastructure project in conjunction with the business and POS system project management team. Project was to build-out and create a singular Point of Sales system across all 460+ Kaiser Out-Patient Pharmacies.
One of three chief executives. Lead and managed operations and business development; team members, operating functions and processes. Specialized in project management, contracts and negotiations, implementations, supply chain, procurement/vendor selection, and ITIL service level management.
Created and led quality control and enterprise project management (PMO) depts. Directed all internal business development, IT, and operational re-organization efforts. Implemented formal quality control, project management, and internal risk mitigation policies and procedures to streamline operating practices and ensure high risk quality deficiencies were addressed in a timely manner.
* Reviewed IT processes on financial systems to identify compliance risks and leading projects to mitigate the deficiencies.
* Implemented best practice standards.
* Identified and coached application development teams and senior management in the internal and external audit procedures and the underlying control objective being tested.
* Actively manage and assist in the bi-annual external audits and act as the primary liaison during the audit engagement.
* Implemented formal internal auditing and risk mitigation policies and procedures.
* Areas of expertise include; CISA certifications, Sarbanes-Oxley, schedule 13g, SAS70, financial instruments, CobIT,
Established and managed a Quality Assurance team of dedicated and matrixed testing staff. Defined and implemented testing procedures and a QA test lab. Supported IT departments in multiple locations
* Responsible for identifying audit risks and leading projects to mitigate the deficiencies.
* Led process re-engineering efforts.
* Performed internal audit testing on over 70 applications and large system releases.
* Designed reusable artifacts, job-aids and training materials and implemented tools and best practices to automate and integrate the audit compliance requirements within the system development life cycle.
* Increased the speed and accuracy of testing by using best practice tools, workflows and techniques, implementing the β80/20β rule for resource and testing management.
* Implemented automated workflow for requirements management through the integration of Rational RequisitePro and Mercury Quality Center, enabling complete test case to requirements coverage mapping.
CLIENT: CAPITAL GROUP COMPANIES
* Directed a cross-functional weak matrix 15-person project teams across geographically diverse locations global Capital Group Investment Research projects.
* Led business process modeling efforts, identifying critical business functions and prioritizing appropriate system development activities, including system end-of-life.
* Implemented formal project management methodologies, such as PERT and Earned Value Management, ensuring that milestones and cost estimates remained under a 5% variance from baseline estimates.
* Managed change requests against approved baseline projects and renegotiated milestones and costs to meet stakeholders' expectations, resulting in on-time and high customer satisfaction with system delivery.
β’ Planned and prioritized multiple projects based on business needs and IT dependencies.
β’ Implemented formal project management methodologies, including RFPs, business case justifications and ROI analysis.
β’ Executed projects leading to software development life cycle and business function efficiencies
β’ Managed system integration projects
β’ Led a 5 million dollar national ITIL Service Level Management project in EarthLinkβs Operations division, streamlining the end-to-end IT work flow, categorizing IT functions as end-services and costs to the business and increasing the overall response and initial resolution rates.
β’ Directed end-to-end implementation of various mergers and acquisition projects by actively engaging key stakeholders consisting of internal service/support organizations, vendors and acquired company management and customer base as appropriate, ensuring the integration of new product lines, customer base and businesses into the EarthLink brand.
* Implemented break-even cost-based testing for system releases.
* Analyzed, documented, tested and trained on new systems, features, processes and procedures.
* Collected requirements and prioritized development requests with business users; authored system change documentation, user guides, training materials, developer manuals, process flows, data flow diagrams and artifacts.
* Managed various commercial product release implementations, including IP/T1, DSL and aDSL with dynamic IP address assignment and maintained the day-to-day inventory of circuitsβ assignments for high-speed, dedicated IPs and T1 offerings.
* Delivered business forecasts on product line offerings analyzing market trends and in-house technical strengths to help develop strategic product road maps of features contained in current vs. future product releases.
* Managed the relationship between high-speed external vendors and multiple lines of business.
* Negotiated contractual terms with circuit providers that ranged from 500,000 to one million dollars, based on product and service package offerings.