Hot Market Product Image Senior Team Lead - Fanatics Branded [May 2018-Present]
Led and mentored a team of three. Providing them with career-building assets and guiding the team to prioritize tasks throughout the day.
Edited sports apparel images as needed via Adobe Photoshop. Including but not limited to: file naming, dimension adjustments, color corrections, stamping, extracting art, pen tooling, and batch actions.
Created web-ready product images from PNG art files via graphics warping, smart objects, masks, etc.
Coordinated with Merchandising, Licensing, and Art teams, as well as the in-house studios to acquire images and graphic assets.
Managed and tracked progress on assigned tasks using Liquid Planner, ServiceNow, Microsoft Excel, Google Sheets, etc.
Trusted with time-sensitive and confident content daily with league events and hot market products.
Entrusted to activate product on-site as soon as events concluded or as required.
Able to organize, edit, finalize, and submit 500+ images in a day to go live on-site, maintaining consistent quality.
Helped improve workflow and processes by creating SOPs that were then adopted by the team.
Excelled while working both in the office with a team and remotely under minimal supervision.
Edited images and files as needed via Adobe Photoshop. Including but not limited to: file naming, optimizing, dimension adjustments, color corrections, minor retouching.
Worked and communicated daily with Stylists and Photographers to acquire images for post-production.
Ensured product images are of exceptional quality, matched products in hand, and met company standards.
Assist teammates with quality control to verify image projects are delivered accurately and on-time.
Cross-trained with content and attributing teams to apply product information on site.
Photographed newborn babies in-hospital, taking safety and comfort into account.
Maintained professionalism while working to accommodate any emotions or physical conditions of mom and/or baby.
Performed duties with a Nikon D3500 DSLR
Met sales goals and targets while under minimal supervision on a daily basis.
Arrived at photo-shoots in a timely manner.
Use the appropriate and required equipment.
Uploaded accurate number and high quality of photos by due date.
Adapted to a flexible schedule.
Performed duties with a Canon Rebel T3i
Working with customers over the phone by acknowledging their issues and assuring to resolve their concerns.
Empathizing with the customer, asking probing questions and get to the root of any hardware or software problems. Then following the pace of the customer getting them to a resolution.
Helping out in training classes as a Mentor taking live calls with new employees; assisting in their professional development.
Pushing self above and beyond, getting 8-10 points on monthly scorecards and receiving an “Exceeds Performance” on the annual performance review from Team Lead.
Empathized with customers and assisted them over the phone, with Macs and Windows.
Used my self-discipline to work from home, be ready for work on time, and perform at my best.
Was promoted from Phone Agent to SME (Subject Matter Expert) within a few weeks after training.
Assisted new employees during work hours with customer matters.
Ran everyday transactions and opened new accounts for customers.
Solved customer’s financial concerns with excellent customer service (Fraud, Card/Checks, etc.).
Coached and trained employees
Reviewed and completed daily reports, with Excel and Word. Skilled with a ten key.
Related to customers with understanding and patience.
Solved customer issues through empathy and active listening.
Studied and remained up-to-date on Comcast products and services.
Competent and organized with technical programs such as Microsoft excel, word, office and CSG.