Duties include serving as the deputy for the Regional Operations Manager of North America. Responsible for: recruiting, interviewing, and hiring of all operations department staff. Revised the general recruiting strategy for new hires, increasing focus on military veterans with applicable skillsets and candidates with advanced education. Compiled detailed analysis of flight operations and safety reports to illustrate the effects of staffing deficiencies and safety risks. Revised or modified service level agreements and standard handling contracts to meet company compliance standards. Resolved billing dispute with a major telecom provider, resulting in the issuance of a 120,000.00 credit, and an improvement in services. Managed the timely mitigation of penalties received from regulatory agencies to include TSA, CBP, and USDA. Developed standard operating procedures and protocols for ensuring the delivery and payment system of cargo from foreign stations where currency volatility hampered traditional means of transaction. Advise station personnel and all levels of management on the proper interpretation and application of regulations and policy to include: the U.S. Code of Federal Regulations governing aviation Title 49, aviation security procedures prescribed by TSA, and aviation regulations prescribed by EASA (European Aviation Safety Agency). Provided regional oversight and coordinated of North American charter cargo operations, to include service contracts and billing. Completed affidavit and validation process for Miami Dade International Airport contract.

Coordinate all aspects of commercial freight aircraft operations at international and domestic airports. Certified Ground Security Coordinator, HAZMAT acceptance certified, Weight and Balance certified for B747-200 and 400 series Freighter aircraft. Responsible for: adherence to FAA and TSA security and operations procedures. Detailed knowledge of FACAOSSP, AOSSP, PCSSP, 49 CFR, SD’s and, IC’s. Detailed knowledge of commercial cargo/freight operations.