Created, modified all new AD account and group creations. Administered user changes in Exchange. Monitored, created VMware instances. Coordinated backup process and offsite rotation. Recommend and tracked all tech purchases. Provided technical support to remote and in-house clients. Performed successful company relocation twice.

Network administrator for corporate customers using Novell NetWare 4.11 and 5.0. Data administration for local and remote servers utilizing Novell NWAdmin. Management of offsite tape rotation, supporting disaster recover. Guidance and support for junior colleagues in problem isolation and resolution, for both local and remote sites.

Provided 2nd level technical support for all internal customers. Installation, upgrades and maintenance of all company PCs, MACs and Servers. Assisted customers with various mainframe, network and application type problems. Monitored and managed PC-to-mainframe file transfers. Optimized resource availability and throughput by applying various automation tools and techniques. Assisted network and application technical teams on resolving after-hours technical issues.

Maintained network availability and access for internal sites and remote customer access. Designed, coded and updated online documentation.