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Tracy Bricker's Work History
PC Technician/Network Support
Northrop Grumman
Mar 1997 - Present
No description available.
Information Systems Security Officer
Northrop Grumman
Mar 1997 - Present
No description available.
Help Desk Coordinator
Analytical Systems Engineering
Jan 1997 - Mar 1997
Provide wide range of computer hardware/software support by analyzing, troubleshooting and resolving end-users service requests, dialin requests, account modifications, corroborating connectivity to LANs, WANs, MANs and remote communication protocols following all problems through to resolution. Problems that cannot be handled over the phone are forwarded to the appropriate business center for resolution. All new service requests and trouble tickets are tracked in ORPT (Objective Requirements Process Tool), a Microsoft Access Application and ARS (Action Request System).
Associate Member Professional Staff/
Computer Sciences
Nov 1994 - Dec 1996
Provided administrative support to Deputy Site Manager and Delivery Order Managers at the customer site. Processed and tracked MISTS (Management Information Systems Technical Services) personnel and manpower data maintaining various databases. Maintained time entry database for 212 employees, and as Site Administrator, verified weekly time reports. Weekly time reports were received as Lotus Notes files to be converted and manipulated to develop weekly time reports using Quattro Pro and Paradox for Windows. Developed and implemented contract modifications application using Paradox 4.5.
Tracy Bricker's Education
Park University
Park University Bs , Management
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